Customer ReviewsforFirst Impression Ironworks

I had a security door installed by First Impression Ironworks and I cannot compliment them enough. From the salesperson who obviously knows his job and was vey professional, even helping me with decision when I was hesitant, to the installation that was flawless.There was a modification that I requested and they came back,no charge. They really stand behind their company and won't accept nothing but perfection.

Congratulations on your custom security door and thank you for choosing First Impression Ironworks! We appreciate you taking the time to recognize not only the security door, but our employees. Your installation looks beautiful and we will share your kind words with the team!

We contracted with First Impressions on 3/16/2020 for an iron gate to our front courtyard. When installed it looked great. However within the first year the latch became jammed and you couldn't open the gate. There were 2 service calls for the same thing. On the third call the fellow explained that the stem that slips into the latch had been purposely bent at installation because their part did not fit, was too long, and didn't clear the wall.His only solution was to cut the stem. Two and half years later the stem broke. I called and ordered the gravity latch since it required only a few screws to replace the old one. The new part did not fit and I am not able to cut down the stem, that had not been customized to fit their design of my gate. Their solution was to schedule service for $118. I objected to the service call, observing that their design was flawed, their install accommodated that flaw and the parts that I purchased from them (2 for $70) did not fit my gate. Their response was an adamant claim that their design was not flawed, install was correct and they "might" refund the parts if I returned them. This company is unreasonable to work with and for the cost of their product I would consider one of their competitors.

We are sorry to hear you are having problems with your gate latch. Our company verified in 2020 your product was installed properly. Maintenance is expected and may need to replace hardware items from time to time. Our team wanted to understand the circumstances better leading to replacing the gravity latch so often. A manager in our customer care department recently reached out to you and has taken care of your needed gravity latches and update to your situation. We do hope this provided you some resolution and answered any questions regarding maintenance expectations. If you require any further information, please contact us at ************ option #3 for customer care. Thank you!

BUYER BEWARE! We had an issue with this company. We were promised at time of contract that they would take the existing doors out, put the new doors in & everything would be perfect when completed. Signed contract, put down a deposit down $10,700. We were told to wait for rendering from engineers. This took two weeks to get this to us. We noticed that in small print on the side of the rendering which we were to sign said, "CUSTOMER ACKNOWLEDGES ****************** is not responsible for stucco, drywall repair and/or touch up that *** result from removal of existing product or the installation of new product with a signature line. This was not disclosed on contract so two weeks after signing contract, they deducted an additional $10,000 that was not supposed to be due until the installation. ***** offered me $350 off the purchase price if I signed it. I was not looking for a credit but only looking for what was originally agreed on when we signed contract. I ended up canceling the contract and asked to get the refund immediately for the $10,700 they billed me. They deducted $360.00 from the refund. I believe I should be refunded the $360 that they stole from me. They did not disclose that they would not accept responsibility if they damaged my drywall or stucco. What the company explained AFTER the contract was signed was that there could hairline fractures in the stucco. Does a company like this actually get away with scamming their customers. If you're looking for new doors, look elsewhere. They are a complete waste of your time. I talked to a gentleman named ***** to have him give me the full credit and he flat out refused saying that they did a rendering and we have to pay for it. If they would have disclosed that their not responsible for damage to my home, the contract never would have been signed.

First Impression Ironworks apologizes for any misunderstanding and we can assure you the outcome of your project would have been beautifully done. We only have the best interest of your project with us and appreciate the trust granted from our customers. You are correct, we did make minor cuts at the final measurement as expected to determine where wiring may be located. Indeed, wiring was located and this is to avoid any damages or concerns for your home. The cutout footprint would have been covered at your final installation with no concerns. The information we provide regarding stucco and drywall potential is standard to inform you if any would exist outside the normal footprint for your awareness. Our objective is to advise our customer with what to expect for the process. Unfortunately charging you for the final part of your order was not intentional and our company refunded this immediately. We do sincerely apologize for the error. Upper management will attempt to reach out to you to review your experience and feedback.

THEY were very fortunate that the problem caused by an important step in the construction process was missed in the of the product we bought from First Impression & was NOTICED JUST TWO MONTHS after the warranty was up! We had to fight for them to REFUCE OUR COST to have the security doors REDONE because of a manufacturing process that was missed, causing the paint to bubble, crack & chip off. They leave Customers with a VERY BAD LAST IMPRESSION!

We do apologize if this requires further explanation so please allow us to answer any questions you may have. Our expert team at FII verified this is not a powder failure upon inspection, so even within the 2-year finish warranty this would not have applied. Our team understands how frustrating this is for you and why we offered a high level of service by absorbing all the cost for the stripping, sand blasting, repair and re-powder coating. Our care department charged a discounted removal and reinstallation fee. We feel this is above and beyond to offer you a level of care. It is apparent you do not agree and it is unfortunate. We can assure you there is no manufacture or powder error. We encourage you to contact our care management if you have any further questions. Thank you!

This company is fantastic to work with. From sales person to the installers, it was **********************!

Congratulations on your custom iron entry door! We are glad to hear you are highly satisfied with your First Impression experience and most of all your beautiful door. Thank you for taking the time to give us your feedback and we will happily share with this with our team!

Exceptional professional staff. Repairs very well done, great service. Repairman was friendly, courteous, and skilled. he had the necessary parts, and did a suberb job repairing our damaged door. Arrived at the scheduled time and the job done was exceptional. ********

Thank you for the wonderful feedback regarding your service experience! We will celebrate and give recognition for our service manager and team! Thank you!

I purchased a beautiful security screen door from First Impression Security Doors over 13 years ago and have been very happy with it. Recently, I experienced some issues with the dead bolt component of the locking mechanism - it broke off completely inside the door. This prevented us from locking the door completely resulting in a screen door vs a security screen door that I paid for originally. I called ***************************** at First Impression Security Doors to understand the process to get the door lock replaced. ***** was more that helpful but had some news I didn't expect to hear. Their door lock supplier had recently gone out of business and First Impression no longer had the spare lock component(s) I needed to repair my door lock. ***** was very apologetic and fully understood how disappointed I was to hear this news when I hung up the phone.After she hung up, ***** went the extra mile to make sure her team searched their warehouse again high and low to try and locate the spare part I needed. SUCCESS - they found an entire door lock assembly that had been overlooked and sent it to me immediately allowing me to fix my security screen door. ***** and her team went the extra mile to provide outstanding customer service and make sure they continue to have a very satisfied customer in the future !!!!THANK YOU for your efforts ***** and team - I won't hesitate to recommend your company to my friends in the future !!!!!***********************

Thank you for your glowing review for our ******** Care agent. We are excited to share this with our team and recognize *****. We understand how frustrating it can be when you are unable to locate something you need and our team puts in every effort to help satisfy our customer. We are happy this worked out for you and appreciate your longtime business with our company!

Beautiful front courtyard gate/rail structure installed 4.5 years ago. A lag bolt came loose and they came out and reset the the structure and touched up the paint. The service was outstanding and the technician was very good with his craft. Nice to work with a company that stands behind their work. ****************

Thank you for taking the time to recognize our team of professionals, we are excited to share this review! First Impression Ironworks appreciates you reaching out to our customer care team and that you are enjoying your custom gate and railing. It looks beautiful!

Amazing doors! Very beautiful, but built like tanks. And the company stands by its products! I needed a service call and I was treated exceptionally well by ******* in **************** and by *****, the tech who resolved my issue. My wife and I are very happy customers!

First Impression Ironworks appreciates that you have taken the time to recognize our team and custom iron products. Congratulations on your iron entry door and thank you for your business with us! We are thrilled to share this with our team!