About
Overview
BBB Accredited Since: 5/18/2006
Years in Business: 30
Payment methods:
Visa, Master Card, American Express, Discover, PayPal, Amazon Pay and Company Checks
BBB Accreditation & Rating
About This Business
Products and Services
Business Details
- BBB File Opened:
- 6/1/2005
- Business Started:
- 7/27/1994
- Business Incorporated:
- 7/27/1994
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- Drafting Equipment Warehouse
- DEW Online Stores LLC
- DEW Office Furniture
- Business Management:
- Ms. Sandra J Keating, Managing Member
- Mr. Gary F Keating, Member
- Ms. Beth Gaddy, Customer service
- Mr. Eddie Marfori, Sales Manager
Additional Contact Information
- Principal Contacts
- Ms. Sandra J Keating, Managing Member
- Mr. Gary F Keating, Member
- Customer Contacts
- Mr. Gary F Keating, Member
- Fax numbers
- Primary Fax: (480) 219-5309
- Additional Phone Numbers
- Other Phone: (877) 933-7238
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
We try to ship all orders out as soon as possible. Please call us immediately if you wish to cancel your order. Toll Free 1-877-933-7238.
Unfortunately, we are unable to cancel any custom orders or any orders that have already shipped. These orders will be subject to the DEW Return Policy.
Return Policy:
Unauthorized returns will not be accepted. DEW must give prior authorization for any return before shipment. All returns must be made within 15 days from the date of original shipment and must be in New Condition in the Original Carton.We do not accept returns on any electronic/precision equipment, 42" clamp bars, or any item that has been fully or partially assembled.
Returns due to damage, defective product, or wrong item shipped will be handled by our customer service team for proper return, replacement, or disposal.
All other returns will be subject to a 30% restocking fee and are to be shipped at the customer's expense in their original cartons and will be subject to inspection prior to credit. Returns must be in new condition for credit.
All orders marked with "Free Shipping" will be subject to the 30% restocking fee and will not be refunded the actual initial shipping cost.
How to Return an Item:
Please call DEW for a Return Authorization as well as a correct return address.
Return shipping can be arranged with the shipper of your choice. However, we do advise you to use a reliable shipper with a tracking system such as UPS or FedEx. If the shipment is lost or damaged in transit to DEW, you may follow up with the shipper to file a claim.
Once the item (s) arrive at DEW, please allow 3 - 5 business days for your return to be reviewed and processed.- Business Categories
- Drafting Supplies, Office Furniture, Waste Containers, Art Supplies, Filing Systems, Chairs
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