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Business ProfileforCarvana LLC
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 7, 2022, Carvana LLC has been summarily suspended by the Michigan Department of State. The suspension settles allegations that the business failed to make application for title and registration within 15 days of delivery for 112 customers since agreeing to an earlier probation extension; committed fraudulent acts in connection with selling or otherwise dealing in vehicles where the business employees admitted to destroying title applications and all applicable documents pertaining to the sale of three vehicles that were sold to customers. The business failed to maintain odometer records, improperly issued temporary registrations, failed to have records available for inspection during reasonable or established business hours, possessed improper odometer disclosure records on which the odometer disclosure had been signed on behalf of the purchaser, and violated terms of a probation agreement 127 times. The department is seeking revocation of the dealer's license.
This action is final.
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On January 24, 2023, Carvana LLC entered into a Settlement Agreement with the Illinois Secretary of State. The Settlement agreement settles allegations that the business was issuing out-of-state temporary registration permits and for failing to transfer titles in a timely manner as required by the state's vehicle code. Under terms of the settlement, the business agreed to adhere to Illinois law in the future; surrender its $250,000 bond; and allow for pre and post-licensing Secretary of State Police inspections to ensure it remains in compliance. The settlement agreement allows the Illinois Secretary of State to summarily suspend and revoke Carvana's dealership license once again if it fails to comply with either the agreement or the laws.
This action is final.
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 300 E Rio Salado Pkwy Bldg 1, Tempe, AZ 85281-0800
- BBB File Opened:
- 6/22/2015
- Years in Business:
- 12
- Business Started:
- 3/9/2012
- Business Incorporated:
- 3/9/2012
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Carvana Group LLC
- Carvana Co Sub LLC
- Carvana
- Business Management
- Ms. Teresa Aragon, Member
- Mr. Ernest C Garcia III, CEO
- Ms. Jessica O'Neal, Manager
- Contact Information
Principal
- Ms. Teresa Aragon, Member
- Mr. Ernest C Garcia III, CEO
Customer Contact
- Ms. Teresa Aragon, Member
- Mr. Ernest C Garcia III, CEO
- Ms. Jessica O'Neal, Manager
- Additional Contact Information
Fax Numbers
- (866) 221-3833Primary Fax
Email Addresses
- Primary
- Sales
- (866) 221-3833
Customer Complaints
5,582 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2,619 Customer Reviews
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Most Recent Customer Review
Sarah R
08/02/2024
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