Business ProfileforBuild a Head

I made a purchase from this website January 30th. I paid for shipping that guaranteed my item by February 14th at the latest. I hd an event on February 18th which is why I double checked with the company that it would be there on time.February 14th came and went. I tracked my item item daily through th tracking provided. It was being shipped with fed ex. From February 10th it has said your item is out for delivery and will be delivered by the end of the day. It has said it this ever since. The event that I specifically ordered this item for is now over so this item is useless to me. To this day I still have received nothing. I have contacted the company several times and every time I am told oh we checked your tracking and its out for delivery. I explain the situation and that it was not out for delivery. I am told every time that they do not do refunds as all of the orders are custom. I explained that I paid $200 for a service that I never received so I need to be refunded. Time and time again I am told that they refused to refund me. Finally they refunded me $15.77 for my shipping. They refuse to refund me the remaining $204.56 I paid for my order. I made a review stating my experience and it was removed theee times. To this day they refuse to do anything or even respond to me now.