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          NASM has 1 locations, listed below.

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            • NASM

              355 E Germann Rd Ste 201 Gilbert, AZ 85297-2957

              BBB Accredited Business

            Business ProfileNASM

            Training Programs
            BBB accredited business

            Contact Information

            355 E Germann Rd Ste 201

            Gilbert, AZ 85297-2957

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            Email this Business
            (800) 460-6276

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            Customer Reviews

            1.87/5

            Average of 63 Customer Reviews

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            Customer Complaints

            142 complaints closed in last 3 years

            41 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 2/25/2011

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers fitness education and certification for personal trainers online.

            Business Details

            Location of This Business
            355 E Germann Rd Ste 201, Gilbert, AZ 85297-2957
            Email this Business
            BBB File Opened:
            1/13/2011
            Years in Business:
            37
            Business Started:
            1/1/1987
            Accredited Since:
            2/25/2011
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • National Academy of Sports Medicine
            Business Management
            • Ms. Deidre Hernandez, Senior Service Operations Manager
            • Mr. Caleb Hanger, Senior Director of Operations
            • Mr. Román Ruiz, Customer Service Manager
            • Ms. Marisa Valdez, Customer Service Manager
            • Mr. Zachary Menlove, Customer Service Manager
            • Ms. Mayra Sandoval, Customer Service Manager
            Contact Information

            Principal

            • Ms. Deidre Hernandez, Senior Service Operations Manager

            Customer Contact

            • Ms. Deidre Hernandez, Senior Service Operations Manager
            • Mr. Román Ruiz, Customer Service Manager
            • Ms. Marisa Valdez, Customer Service Manager
            • Mr. Zachary Menlove, Customer Service Manager
            • Ms. Mayra Sandoval, Customer Service Manager
            Additional Contact Information

            Email Addresses

            Website Addresses

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            Customer Complaints

            142 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I signed up for NASM to become a physical fitness instructor. During the time that I was allotted to have the online course, I got severely hurt twice one time, losing a finger and the next time fracturing my spine. I contacted ****** six different times to ask for an extension, willingly wanting to send in doctors notes. I could never get a direct answer and I always got the runaround. I do have doctors notes for both incidences where I was laid up for over six months so I did ask for a six month extension for the online course, I was given a vague answer and then nothing happens
            Read More
            Read 141 More Complaints

            Customer Reviews

            63 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carrie J

            07/12/2024

            Would give no stars if I could. I am deeply disgusted by how this business treats its network of trainers. Their predatory business practices exploit individuals for monetary gain, completely disregarding the hard work of the trainers. NASM's response to concerns is disheartening, as they require costly efforts for trainers to redo all of their work, if the recertification window lapses, without any regard for the expenses associated with having to redo the beginning CPT course. The appeal timeframe is a sham, and the requirement to re certify every two years is, as I have mentioned, predatory in its financial demands. This is unacceptable but not surprising since NASM operates like a greedy corporation. I will NEVER recommend NASM what a waste of money and time!!!!
            Read 62 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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