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Find a Location

Online Information Services Inc has 1 locations, listed below.

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    Business ProfileforOnline Information Services Inc

    Collections Agencies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 28 Customer Reviews

    Customer Complaints

    217 complaints closed in last 3 years

    63 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Online Information Services Inc. offers the collection of past due accounts for creditors. Also offers consumer reports for utility companies, property managers and mortgage lenders.

    Business Details

    Location of This Business
    PO Box 1489, Winterville, NC 28590-1489
    BBB File Opened:
    5/1/1994
    Years in Business:
    70
    Business Started:
    1/1/1954
    Date of New Ownership:
    11/27/1986
    Business Incorporated:
    8/23/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 888 for this business, issued by North Carolina Department of Insurance

    These agencies may include:

    North Carolina Department of Insurance

    PO Box 26387

    Raleigh NC 27611

    (919) 807-6750

    https://www.ncdoi.gov/

    Type of Entity:
    Corporation
    Alternate Business Name
    • Online Collections
    • Online Mortgage Reporting
    • Online Utility Exchange
    • Online Rental Exchange
    • Web Credit Bureau.com
    • Online Healthcare Collections
    Business Management
    • Mr. John W. Blair, President
    Contact Information

    Principal

    • Mr. Mike McCeney, Manager

    Customer Contact

    • Mr. Mike McCeney, Manager
    Additional Contact Information

    Fax Numbers

    • (252) 757-2115
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Understand consumer rights when it comes to debt collection

    Customer Complaints

    217 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/08/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    *************************** jbabybeats,************ 6-25-2024]Better Business Bureau Dear ***/*****,I hope this letter finds you well. I am writing to bring to your attention a concerning issue I have experienced with somebody online , regarding an alleged debt collection for an account that I do not have with them.I received a notification from experian stating that I owe a debt related to an account . However, I have never had any dealings or accounts with them or the original creditor they referenced.I have attempted to resolve this matter directly with them by disputing the debt and requesting verification of the alleged account. Despite my efforts, I have not received adequate proof or clarification from them. Instead, I continue to receive collection notices and calls demanding payment for a debt that I am certain does not belong to me.This situation has caused me significant distress and concern over potential damage to my credit and financial reputation. I believe that this practice not only violates my rights as a consumer but also raises questions about the ethical practices of them in handling such matters.I kindly request your assistance in investigating this issue and mediating a resolution between myself and them. Specifically, I am seeking:Verification and validation of the alleged debt and the account in question.Cessation of all collection attempts and communications until the validity of the debt can be proven.And Assurance that my credit report will not be adversely affected due to this disputed debt.I appreciate your prompt attention to this matter and look forward to your assistance in resolving this dispute. its more then 8 accounts they need to fix Thank you for your time and assistance.Sincerely,***************************
    Read More

    Customer Reviews

    28 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shamell W

    1 star

    07/16/2024

    I called online information regarding a medical bill that my insurance shouldve taken care of but didnt . So my balance was sent into collections when I called online information the employee by the name of ***** was extremely rude telling me I was responsible for the amount. When she didnt know the situation after about 5 mins of her being nasty and rude and continuing to ask me how did I want to make a payment when that wasnt even the reason for me calling I finally asked to speak with a supervisor. After I was connected to the supervisor by the name of ***** she came off with the same attitude as the first employee. My whole point is just because your a creditor doesnt give you the right to be nasty and rude. I hope there will be consequences behind there actions because I do plan on filing a complaint with that company.

    Online Information Services Inc Response

    07/17/2024

    Thank you so much for bringing this to our attention. At ONLINE Information Services, we take matters such as this extremely seriously.Part of our mission statement is to satisfy the business needs of our clients,while proving world-class customer service to every single consumer. Your input helps us to identify the situation and investigate it thoroughly to enhance our customer service and training programs. We are diligently working to not only resolve your individual situation, but to further enhance our practices to ensure we adhere to and exceed the expectations of not only our clients but the consumers we work with every day.

    Local BBB

    BBB of Eastern Carolinas

    BBB Reports On

    BBB reports on known marketplace practices.

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