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Find a Location

Capital One Financial Corporation has 446 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Capital One Financial Corporation

      15000 Capital One Dr Richmond, VA 23238

      BBB Accredited Business
    • Capital One Financial Corporation

      13952 Peach Grove Street Sherman Oaks, CA 91423

    • Capital One Financial Corporation

      17525 Ventura Blvd. Suite 300 Encino, CA 91316

    • Capital One Financial Corporation

      23011 Moulton Parkway Suite C-2 Laguna Hills, CA 91724

    • Capital One Financial Corporation

      P.O. Box 60024 City Indust, CA 91716-0024

    Business ProfileforCapital One Financial Corporation

    Credit Cards and Plans
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 1,670 Customer Reviews

    Customer Complaints

    13,025 complaints closed in last 3 years

    5,204 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/1/1995

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Capital One offers a broad array of financial products and services to consumers, small businesses, and commercial clients through branches, the Internet, and other distribution channels.

    Business Details

    This is a multi-location business.

    Find a Location

    Capital One Financial Corporation has 446 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Capital One Financial Corporation

        15000 Capital One Dr Richmond, VA 23238

        BBB Accredited Business
      • Capital One Financial Corporation

        13952 Peach Grove Street Sherman Oaks, CA 91423

      • Capital One Financial Corporation

        17525 Ventura Blvd. Suite 300 Encino, CA 91316

      • Capital One Financial Corporation

        23011 Moulton Parkway Suite C-2 Laguna Hills, CA 91724

      • Capital One Financial Corporation

        P.O. Box 60024 City Indust, CA 91716-0024

      Headquarters
      15000 Capital One Dr, Richmond, VA 23238
      BBB File Opened:
      12/20/1994
      Years in Business:
      30
      Business Started:
      5/3/1994
      Business Incorporated:
      5/3/1994
      Accredited Since:
      3/1/1995
      Type of Entity:
      Corporation
      Alternate Business Name
      • Capital One
      • GM Credit Card
      • Capital One Bank (USA), N.A.
      • Capital One, N.A.
      • Capital One Services, LLC
      • Capital One Investing, LLC
      • Capital One Store
      • Capital One Bank
      • Capital One Services, Inc.
      • Capital One Auto Finance
      • Capital One Direct Bank
      • Capital One Small Business
      • Capital One Credit Card
      Additional Contact Information

      Fax Numbers

      • (888) 259-3021
        Primary Fax
      • (804) 968-3550
        Other Fax

      Phone Numbers

      Customer Complaints

      13,025 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/17/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Capital One placed an extended hold on a payroll check and refused to lift it because I am a new customer. They accepted another deposit of a personal check just days earlier with no issues. I will now have late payments due to them keeping the paycheck hostage for more than one calendar week.
      Read More

      Customer Reviews

      1,670 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Chris B

      1 star

      08/06/2024

      Cant grow your business with what they have to offer. Impossible to get credit line increases. They give you every excuse in the book for more giving increases. I have a $28k personal cc with ********* and have been approved every time no problems, but this company only gives $5k for the business. Ive requested an increase 4 times now. First time declined. Cards too new. Waited a little while then I got not enough activity. Maxed it out twice in month and paid it off. Tried again, and not enough payment history. Finally l, let it build up for a few months and made payments. Last try, but my financially obligation is too high now. Funny thing is my ********* credit card just approved me for yet another increase no problems. I run a construction company and easily can easily go through $20-30k a month depending on the job and make well over 6 figures in revenue a year. Never missed or had a late payment with any of my bills as well. How am I suppose to make a $5k credit card with this company work? I will be paying this card off, closing the account and finding a different company that will actually work with me on growing my business unfortunately. Thanks for nothing Capitol One, but a bunch of excuses as to why you cant increase someone credit line.

      Local BBB

      BBB Serving Central Virginia

      BBB Reports On

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