Business ProfileforCandyMachines.com

I have recently filed a BBB dispute with ***** because they did not deliver my package from this company to the correct address for the SECOND time. This company opened a report the first time ***** screwed up and sent another package. This time around, I made an order July 20th. I also ordered from Chewy.com on the same day. The tracking number for the candymachines.com order from Fed Ex was ************; candymachines.com order number: #*******. All 3 packages were delivered to the WRONG address on July 22nd. MY address is ******************************************. They delivered it to ***** ********, *******, **, *****. I live in a mobile home park and that ******** address is on the main road IN FRONT of the park; its a brick and mortar house with a concrete porch. My TRAILER is vinyl and has wood steps. I reported this issue to candymschines.com. They said up to 10 business days for a response. I check my email a few days ago, specially, 8/3, and there is an email saying that ***** claimed they delivered the package right and I will not be getting a reorder. I filed a BBB on ***** over this past weekend. Today, I went into my bank account to file a dispute over the $57.34 that I was charged on 7/20 for the package that I have never received. I searched my bank account history and the transaction was removed all together. I only have 2 transactions from April 3rd and April 28th from candymachines. Nothing from July 20th. I called my bank and they verified. I had NO notification of the refund, the email I received about my missing package did NOT say that a refund would be issued. So, this company reversed my payment or went into my account and completely wiped it. I never even saw my balance increase by $57.34, Im not sure what they were getting out. They did not need to do that, especially without consent, because this is now turning into a larger issue. They can refund me again since I never saw anything to begin with. If you need any more evidence, let me know