Business ProfileforDeckers Retail, LLC

I can’t believe I have to file a second complaint against this company but here we are. I made the mistake of placing two closely consecutive orders with Hoka. The order I am currently referring to is NA27161722_RT. I placed the order late February and received the two items separately. One of the pairs of sneakers was such poor quality - thin material that dug into my toes on the top and cheap soles that started the flake away after only about 5 miles of walking. I returned both pairs together March 6. It took about four weeks to be delivered. I had to contact customer service twice to confirm it was even received as I still do not have an email confirmation from the warehouse that they got my items. Customer service said that it was delivered on March 26. I have been told to wait another two weeks aka 10 “business days” (that’s six weeks total of waiting!) before contacting them a third time to get my money back. I was told to wait until April 9 for an email. It’s almost April 8 and I still have nothing and based on my last bad experience I am confident that nothing will happen before the deadline. This is my last resort before filing a dispute with my credit card. I should not have to go to such lengths to receive a refund! My card was processed right away when I placed the order why can’t the same courtesy be extended to customers? Lessons learned.