Description

Our office was using Paymentcom and Paysafe as our merchant credit card processors and Paymentcom allowed someone to change the bank account information on our account, using an electronic signature, and never verified or confirmed with our office if the change was legitimate. In the process, over $30,000 was stolen from our business, and another $20,000+ scammed using our merchant ID number to process stolen credit cards. Paymentcom was contacted regarding the issue and made no effort to attempt to help with the fraud and theft. They would not take responsibility for not verifying if we changed our bank account information. When our business owner spoke to Kyle Walley at the company, he told her that the theft came from inside the office by one of her employees and he was not helping her with the account. Kyle Walley has no idea how the office is set up, who the employees are, or how accounts are handled. He had no right to suggest that damaging information without any knowledge. Paymentcom works as the credit card processor for Paysafe, so they say. A police report was filed for the incident and the officers in charge state that they believe the Paymentcom employees are the scammers and committing the theft. They have no desire to help with any customer service needs, their website is very generic and does not list any corporate titles or contacts, and no one could give them a physical address for the company. No matter what phone number you call at Paymentcom, the same person answers the phone every time. Tammy, who claimed to be their "fraud specialist" to our office, the "customer service" rep to the officers, and the "legal department" to another person. Tammy acts very surprised by the theft also, every time she talks to someone, she asks for the details, and sounds so surprised and concerned. Approximately 3 months after the theft was discovered, and that Paymentcom "allowed" our bank account information to be changed without verifying, they sent us a statement for $6000 for their processing fees on all the stolen money they collected under our merchant ID number that was never received by our office. Every facet of the company, Paymentcom, is sketchy and very unprofessional. Do not trust your money with anyone associated with them or Paysafe.