Description

[email protected] is another email found on the website I emailed them the cancellation request on 3/20/23, they said that they wanted to go through the settings, I asked them if they wanted to login remotely to attempt a fix but they said I had to send them screenshots and I was not interested because their product looked faulty. I emailed them again on 4/14/23 to cancel and then they delayed again by offering a lifetime membership to which I said I wasn't interested then they charged me again on 4/15/23 then when I inquired on 4/18/23, theyre saying that I needed to provide a customer code which they didnt mention on any of their correspondences. Theyre claiming that I held up the cancellation but my intent to cancel the subscription was made twice and I did not make any mention of reinstating.