Description

Reservations.com is a fraudulent company using deceitful and predatory business practices to prey on the unwary. On 6 August 2023, I made a 15 to 18 July 2023 reservation for a room at a Boston Marriott hotel on what I thought was the Marriott website. I quickly discovered the website was Reservations.com’s website that looked almost exactly identical to Marriott’s website. I received a reservation confirmation from Reservations.com stating “Congratulations, you are on your way! Your hotel room reservation at Boston Marriott Long Wharf is confirmed.” This statement was a lie. Checking with Marriott, I found no reservation had been made. Reservations.com’s confirmation informed me that my credit card was being charged for $3268.31, this included a service fee of $198.48 (a charge I had not agreed to). Reservations.com charged my credit card $1,342.87 more than what I would have been charged had I made the reservation through Marriott. I noted that the confirmation also gave me the opportunity to cancel the reservation by a certain date without penalty. However, Reservations.com had back dated the no penalty cancelation date to four days before I placed my reservation. I emailed Reservations.com to cancel my reservation and asked them to delete the total charge from my credit card. They wrote back saying I had to agree to cancel the reservation and accept the full amount of the booking charges. In an email I informed Reservations.com that as I had requested in my original email, they should cancel the reservation, but I would not accept the charges and wanted Reservations.com to cancel these charges to my credit card. In a later email, Reservations.com said they would try to cancel the reservation by obtaining a waiver, implying the waiver would be from Marriott. Since they had not made any reservations for me, this attempt to obtain a waiver is simply nonsense. To date, I have heard nothing further from Reservations.com on this matter. I have a more detailed account of my requests to Reservations.com and all email between me and Reservations.com.