Description

After booking airline tickets on travelo1.com I received a phone call from a customer service representative Michael. He said he was calling to confirm the tickets and asked me to confirm names and dates of birth. He then placed me on hold. Michael returned and stated the tickets I had paid for were not available and then attempted to get me to agree to tickets that were 500 dollars more. I stated I did NOT agree and would like my tickets canceled and my money refunded since they could not provide what I agreed to purchase. He became upset and agitated and told me it would be a cancelation fee of 150 dollars per person. I stated I would not be paying any cancelation fee and wanted to speak to a supervisor. He placed me on hold again then return and again tried to get me to purchase other tickets. I insisted on speaking to a supervisor. While on hold this time I went and locked my credit card as it hadnt been charged yet. A supervisor, Sam came on the line and I explained my concerns and that I expected everything to be canceled with no fees. Sam agreed since the tickets were not available I would not be paying any fee. I told him I had locked my card and he assured nothing had been charged and that it would be canceled with no fees or charges. He gave me a reservation number and stated i would get an email cancel confirmation as well. The next day I checked my email and there was no cancelation confirmation. However there were 6 emails trying to process my booking. So after everything travelo1 was still trying to charge my card. I am lucky I locked it. While writing an email back and CC the better business bureau I actually got another call from this company about my cancelation. I told the CSR Mark that I was very upset at the emails about them trying to process my booking after it was supposedly canceled last night. He asked if I still wanted to cancel as he had other flights for me. I told him I spoke to a supervisor last night and this was supposed to be completed already and I will NOT be using their company ever. He said ok goodbye and hung up. I am now worried that they have my name and husbands name and dates of birth plus my credit card info. I will be calling my credit card company for next steps. Everyone needs to know not to use travelo1.com ever. Yet this website is listed on all search for flight sites. This needs to be addressed befor more people get scammed out of money