Description

March 18th at 3:21 am - Recieved an unsolicited email from [email protected] with the following email header... "Your resume really caught my interest - job ID 1847612" on the Indeed website (job board). I was offer a "reshipping role" but it was classified as "Quality Control". There were a number of questions required to be answered (see "INITIAL EMAIL below") to which I requested a deeper job description, and recieved 2 pdf document (Pasted below). Here is my order of red flags; 1) I didn't apply - they said they found my resume on indeed 2) Her email address at shippingandboxes.com. I checked out the URL and it don't exist. 3) She addressed herself as deborah duncan, HR Manager and there was no PHONE NUMBER!. Then, I reqested more info and I recieved the 2 documents. 1 outlined that I would be paid $30.00 per hour ...and would be paid 1 time per month. Another red flag... I'm from Canada and she made reference to a W2.. all ** Let's everyone be careful.... please! First incoming unsolicited email.... I hope this email finds you well. I found your resume on Indeed. Indeed has matched your resume to the position of Quality Control. We are thrilled to extend this invitation to you to join at Shipping&Boxes CO., INC as a Quality Control. To move forward with the selection process, we'd like to invite you to participate in a brief interview. As part of this process, we have prepared a set of eight questions to help us gauge your suitability for the role. Kindly review the questions below and provide your responses by replying to this email: 1. What motivates you to maintain high quality standards in your work? A. Personal pride in workmanship B. Recognition from supervisors/peers C. Other (please specify) 2. Which of the following should you do if you notice any damage to a box? A. Ignore it B. Report it immediately C. Hide it D. Dispose of the box quietly 3. What experience do you have in quality control? A. None B. Less than 1 year C. 1-3 years D. More than 3 years 4. What is the primary purpose of inspecting boxes upon receipt? A. To delay the process B. To ensure safety C. To check for damages or missing items D. To expedite delivery 5. Are you familiar with quality control tools and software? A. Yes, I am proficient in using them B. I have basic knowledge C. No, but I am willing to learn 6. How would you prioritize your tasks when managing the receipt of multiple packages simultaneously? A. By delivery urgency and importance B. By package contents or value C. By designated delivery times D. Other (please specify) 7. How do you plan to ensure the quality and accuracy of received packages in a remote setting? A. Regular inspections and checks B. Utilization of digital tracking systems C. Collaboration with delivery partners D. Other (please specify) 8. Why do you want to work in quality control for a logistics company? A. Passion for ensuring quality standards B. Interest in the logistics industry C. Career growth opportunities D. All of the above In addition to your responses, here's a brief overview of the responsibilities associated with the Quality Control position in our remote-based logistics setup: Receiving and inspecting incoming packages for accuracy and quality. Documenting any discrepancies or issues with received items. Communicating effectively with delivery partners and suppliers to resolve issues. Ensuring compliance with company standards and procedures for package handling. Collaborating with the team to implement process improvements as needed We appreciate your time and effort in completing this questionnaire. Your responses will help us evaluate your candidacy effectively. Provide your answers to these questions by March 22 2024. Job ID 1847612 Best regards, -- Deborah Duncan HR Manager Shipping&Boxes CO., INC. Job Description Email in response to my more info... FREQUENTLY ASKED QUESTIONS Q: Can I apply for this job, if I already have a Full-Time job? A: Yes, you can still apply for this job. You would be able to schedule deliveries, arrange pickups in advance and inspect orders in your free time. Q: Are there any application fees, or other fees associated with this job? A: No. Applying for this position is free of charge and there are not fees associated with the application process. Q: Are there any taxes are taken out of My Paycheck? A: No. We do not hold back any taxes on your behalf. You are fully responsible for filing your own taxes and will be provided with a W-2 Form at the end of the year. Q: Are there any specific software needed to perform my tasks? A: You will be needing a Word processing software (for example Microsoft Word), and a PDF reading software (Acrobat Reader). Most computers already come equipped with all the needed software – so you have nothing to worry about. Q: How much time would it take me to process incoming packages? A: Processing daily packages would take around 1-2 hours per day. Q: How will I know when a package will be delivered to me? A: We will provide you with tracking numbers and detailed information about incoming packages in advance. Q: What should I do if a package is not addressed to me? A: Most of our packages are addressed to our clients, meaning that the name on the shipping label corresponds with our clients’ name. You have to manage your time in order to personally receive those packages. Q: How do I receive packages if I’m not home? A: You can sign a release form and authorize your carrier to leave your packages at your doorstep, porch, or anywhere it is safe. If you do so – make sure to sign on our clients’ behalf. Q: What do I do with a processed package? A: You will receive a prepaid shipping label and instructions on how to ship out the package. Q: Who pays for shipping? A: We will be paying for the shipping. You will receive a prepaid shipping label, which you will have to print out and apply to the package. Q: How do I ship a package? A: You will need to remove all previous shipping labels from the original box, and apply your new shipping labels. You can do that by using clear tape, as long as the bar code is not smeared and can be scanned. Then take your package to the nearest USPS, UPS or FedEx office and drop it off. Q: What carriers can I use for shipping? A: We offer prepaid shipping labels for USPS, UPS and FedEx. Q: How many packages will I be receiving per month? A: You will be receiving an average 135 packages a month. During your probationary period, you would be receiving less than the average number of packages. This is done so that you could gradually get used to the required workload. The number of packages that you will be receiving will depend on two factors: processing speed, and inspection quality. And will be automatically determined by our algorithm. Q: How will I be paid? A: You will have the ability to choose your Payroll delivery method from the following: PayPay, Paycheck, Direct Deposit (ACH), Western Union and MoneyGram. Q: How often will I get paid? A: You will get paid on a monthly basis. Q: Will I get paid for each package that I receive? Or for each package that I send out? A: You will be paid for each package that you will process, and send out to our partners at Amazon. Q: Can I use a PO Box? A: No. There are a couple of reasons for that. Some PO Boxes limit you on the number of packages you can receive daily. Also, some of our clients will be sending out packages directly from their manufacturing company or other retailers, and will have their name as the recipient. This might cause confusion, and the package might be returned to the sender due to the wrong recipient name. Q: When will I begin my work? A: On average it takes about 2 days for the finalization of your registration process, and around 3-4 days to receive your first packages. Q: Why is my government-issued photo ID required? A: We need to confirm your identity. First of all we need to make sure that you are over the age of 18, as some products that you would be processing – are not allowed to be handled by minors. Also, we will be performing a Background Check on all of our applicants, to make sure that there are no Felony convictions that would prevent you from handling our client’s orders. Q: How can I get in touch with you? A: You can write to us, e-mail us, or give us a call at any time. Our contact information is available on our website. Also, your assigned Supervisor will always be more than happy to answer all your questions. WHO WE ARE Our company specializes in managing e-commerce orders and delivering goods all over the world. Being a subsidiary of MyUs (www.myus.com) allows us to be in close partnership with the largest online retailers in the U.S. and abroad. Those partnerships give us direct access to their nationwide fulfillment centers and warehouses. Our goal is to enhance each customer’s experience when they place their order on the e-Commerce platforms that we service. Essentially – we act as the middle point between buyers and sellers by making sure that both parties are satisfied with their transaction. We make sure that all the products are as described, pictured, and that they meet the quality expectations. This process saves the e-commerce industry billions of dollars that are spent on processing returns due to incorrect items or poor quality orders. WHAT WE DO We collaborate with many e-commerce platforms, from small – at home-operated online stores, to major multi-billion dollar corporations. And of course, we simply cannot forget to mention one of our top partners – Amazon.com. On behalf of Amazon, we act as Quality Control Hub for newly registered Amazon sellers, and sellers with an “above the average” customer return rate. This is a cost-cutting technique for Amazon, and is best described as follows: It is a well-known fact that most of the products that we purchase on Amazon.com every day – are not actually sold by Amazon, but rather sold “on” Amazon by third parties. There are two types of sellers on Amazon: 1. FBM sellers (Fulfilled by Merchant) – where an item is being sold on Amazon but actually fulfilled by the merchant himself. 2. FBA sellers (Fulfilled by Amazon) – where a merchant or anyone who wishes to sell on Amazon can send in their goods directly to an Amazon warehouse and have it fulfilled by Amazon itself whenever the item is sold. SPECIFICS OF THE JOB Our main workload is focused on FBA sellers. Most of the newly registered FBA sellers are required to send in their product to a Quality Control center for inspection prior to the product being stored and sold on Amazon. Also, some current sellers with an above-average customer return rate are required to periodically send in their products for Quality Control. Quality Control is being done for the following reasons: ? Confirming that it is a safe product to be stored at the Amazon warehouse, making sure that it is not flammable or hazardous. ? Making sure that the product is in good condition (not damaged or broken). ? Making sure that the product is as described/pictured. After performing a Quality Control – all the data is sent out for review. Upon the completion of the review process, we are provided with an Amazon warehouse destination for the reviewed product. We deal with Amazon sellers with different products from various categories. Some sellers are manufacturing their own products, others resell goods that were purchased from other platforms at a discount. We divide our Amazon seller into 3 categories: ? Resellers that have purchased their product on other e-commerce platforms and are selling it on Amazon.com for a profit. ? Someone that is selling an unwanted gift, or a product that they have ordered by mistake and cannot return at the store. ? Professional sellers. Are usually sellers that have a below the average return rate. Most of the time they are ordering products from other e-commerce platforms, and are reselling them on Amazon for a steep discount (at times for no profit or a loss) in order to get more positive reviews and decrees their customer return rate. Due to the fact that many sellers order their product on third party e-commerce platforms for resell – you will be receiving their orders directly from those stores and with the client’s name as the recipient. Also, due to the resell strategy of some Amazon sellers that choose to order their products directly from other e-commerce platforms – you will be required to remove and recycle all the packing slips and original receipts from all the packages. This is done to ensure that future buyer on Amazon.com will not receive a product with an incorrect invoice from a different ecommerce platform. PAYMENT ? The first month of the work will be your probationary period. ? For each processed order/package you will be paid $40. ? During your probationary period, you would be receiving less than the average number of packages so you'll get approximately $40-200 per day based on a part-time position. This is done so that you could gradually get used to the required workload. ? You will be receiving an average 135 packages a month and earning $30 per hour plus bonuses. ? You will be paid on a monthly basis. ? The number of packages that you will be receiving will depend on two factors: processing speed, and inspection quality. And will be automatically determined by our algorithm. ? If there are any delays with previous orders/packages - our algorithm will stop sending new orders ? If your processing speed and inspection quality are above average - you will be placed on top of the receiving list and will notice an increase in incoming orders. DAILY TASKS 1. Receive packages alt: your own address. 2. Open and examine all incoming packages/orders. 3. Remove previous packing slips/invoices. 4. Input your inspection data. 5. Contact your supervisor in order to receive instructions and Shipping Labels. 6. Arrange to ship (both drop-off and pick-up) via USPS. UPS, and FedEx (Shipping Labels will be provided). 7. Keep a record of all the shipped and received orders. ACCOUNTABILITY Following our policies, procedures, and regulations, you will be responsible for handling and facilitating product shipments to Amazon. You will be required to manage delivered goods with accuracy, efficiency and time planning. Managing the flow of orders requires an ability to multitask, in order to coordinate delivery pick-ups and drop-offs for your orders. Also, you will be required to quickly manage any delivery delays, such as Quality Control issues, damaged or improperly packaged goods. REQUIREMENTS ? Basic computer skills - you will need to access your Control Panel and input your Quality Control data. Download and print your Shipping Labels. ? Ability to present information to your supervisor effectively. ? Ability to apply commonsense understanding to carry out detailed written or oral instructions. ? Ability in dealing and managing delivery issues.