Description

I was using my computer for a search on green peppers. Suddenly, a screen appears with a loud noise and I cannot use my mouse. The screen gives the appearance of originating from Microsoft. I push the F1 key to get rid of the noise. After a couple hours, I call the phone number, listed on the screen. (This phone number may be incorrect because I tried other numbers first.) I thought I was talking to Microsoft, but actually was speaking to someone from Webroot. The person told me there would be a $211.04 charge for fixing my computer. I paid on my credit card. After the incident, I check Webroot online only to discover that their products sell for $40 to $70. Later that evening, I contact Microsoft by chat. The chat technician told me someone had left software on my computer which would allow them to retrieve information whenever they wanted. The technician removed the software. She also told me that I did not need Webroot and if my computer locks up in the future to proceed with a hard shut-down, then reboot. I then called my credit card company and asked to be issued a new number and have the old number cancelled. The next morning, I called to cancel the service. I do not know if the company will do so, but I do feel as if this aggressive type of product promotion is a problem.