Description

The scammers, EIVROS, duped a legit website (sparkpaws.com) via social media. Targeted people click the Social Media page and are taken to eivros.com instead of sparkpaws.com. People who have shopped at sparkpaws.com are not likely able to notice the difference; the dupe was very well done. Payment was made and a confirmation email from EIVROS (apparent shipping partner) with tracking number was sent. The package was "tracked" and EIVROS said it was delivered. I followed up, stating my package was not delivered and asked for an update. They sent this: "Your package has been delivered. If it has not been received, it may have been lost. We are very sorry to hear that you haven't received the package yet. We understand your feelings. We are well aware that every order and package carries the strong expectations and love of customers. Our goal has always been to provide customers with a satisfactory shopping experience, and please believe that we will solve all your problems for you. After hearing your feedback about not receiving the package, we contacted the courier as soon as possible, hoping that the courier could make financial compensation, but it was difficult for us to obtain compensation from the courier. Normally, couriers will not make any compensation for delivered packages. As our esteemed customer, we cannot let you bear this loss. We are willing to resend the package to you for free. 1. Are you willing to receive the second package? We will resend you if you want. Please let us know about your opinion. 2. If you are unwilling to wait and refuse the second package, please let us know and we will continue to provide you with other solutions. If you have any other questions, please feel free to contact us here and we will help you solve the problem. Please rest assured. We are looking forward to hearing from you soon. Hope you will have a good day." I asked for a refund and have not yet gotten a response.