Business ProfileforBikeBerry.com

I was sent a bike with the rims packaged loosely in the box. Both rims side walls became damaged. **** their costumer care person tried to blame me as the customer for rims being damaged. For weeks on end. So i took it upon myself to correct the issue. By filing the inside of the rims where the dents were SO LARGE. they were piching all the tubes and flattening them. Even with the bike immobile. Later down the line I was riding the **ZERO regularly as I normally do. I was on a straight road and path. My forks violently bent in towards me and lunged me off my bike. Slamming my head straight into the ground and injuring and bruising my stomach. If it wasn't for wearing a real motorcycle helmet. I could've probably gotten a very bad head injury. Bikeberry had a sales associate call me and promoise to replace the rims for free and both my rims. I sent them forks and they requested to keep my rims with me. I received an email. 2 weeks later stating their about to send out a new front rim and forks. I contact them to complain about not honoring what they tell me. **** again proceeds to argue filing a claim. At this point I give up. They posponed sending out my replacement even further. Recently I received the front rim and fork. To my SUPRISE. They sent me forks that are year code STAMPED 2012! Those were produced 12 YEARS AGO. Secondly I check the welds on the forks. Bottm end of the knuckles for the three tree forks ARE TACK welded. I guess bike berry attended to injure their cosutmers. NEVER doing business with them AGAIN. I should file a OSHA complaint against their business.

Dear ******,Thank you so much for taking the time to share your feedback with us. Your insights are incredibly valuable to us as we continuously strive to enhance our products and services to better serve our cherished customers like yourself.We sincerely apologize for any inconvenience caused by the bicycle incident. Your safety and satisfaction are of paramount importance to us, and we deeply regret any mishap that occurred on your end.Your proactive approach in reaching out to our support team exemplifies the trust you place in us, and we want to assure you that we are fully committed to assisting and guiding you towards the best possible solution.Upon thorough examination of the concerns regarding your bicycle's rim and fork, our dedicated support team has been diligently working to understand the issue and swiftly facilitate a resolution. They have initiated the process for replacing the affected parts and have provided guidance on the return procedure.Regarding your other concerns, our support team remains steadfast in their efforts to communicate openly and collaboratively with you. We acknowledge your frustrations with our process, which unfortunately led to a decision not to continue business with us. However, please rest assured that your satisfaction remains our highest priority, and we urge you to maintain communication with our team for a resolution that aligns with your needs.We are confident that together, we can find a solution that meets your expectations. Your feedback is invaluable to us, and we genuinely appreciate your understanding and patience throughout this process.Warm regards,