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Find a Location

PhysicalAddress.com LLC has 1 locations, listed below.

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    Business ProfileforPhysicalAddress.com LLC

    Mail Box Rental
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/25/2023

    Years in Business: 24

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This business offers cloud based virtual mail and address services.

    Business Details

    Location of This Business
    1968 S Coast Hwy, Laguna Beach, CA 92651-3681
    BBB File Opened:
    10/28/2015
    Years in Business:
    24
    Business Started:
    5/2/2000
    Business Incorporated:
    12/23/2016
    Accredited Since:
    4/25/2023
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Mark Brodkin, Chief of Communications
    • Ms. Kelly Miller, Executive Director
    Contact Information

    Principal

    • Mr. Mark Brodkin, Chief of Communications

    Customer Contact

    • Ms. Kelly Miller, Executive Director
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/10/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    When I signed for this service there were multiple carriers to choose from. In May these options disappeared and only **** is available. I can't use **** because all mail is forwarded to the PhysicalAddress address. I need *********** DHL or anyone else who is NOT **** in order to get my mail as I'm not in ******* and can't get local pickup. *********************** confirmed that they don't know when ***** would come back and ***************************** confirmed that *** was never an option. Apparently PhysicalAddress outsources the shipping rather than just doing it themselves (doing that would have avoided the problem). *********************** processed the last batch manually. So that means they CAN do it. Yesterday, *************************** refused to do this process. So now I am not getting my mail.THIS IS CRITICAL MAIL AND IT NEEDS TO BE DELIVERED EVEN IF THEY MUST DO IT MANUALLY. I AM PAYING FOR A SERVICE THAT I AM NOT GETTING. I expect the mail to be forwarded to me via ***** or *** overnight (NOT 2-day), at THEIR EXPENSE, for this issue and I expect they get these services re-enabled ASAP.
    Read More

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Bobby L

    5 stars

    06/16/2023

    Physical address is the best in the industry by far. They own their own locations and our very customer focused. If you call them a real person answers the phone or calls you right back. Been with them for a while. Their software is not the best looking but it works and it is very fast and functional. If you request a content scan it usually happens pretty quickly. No complaints.

    PhysicalAddress.com LLC Response

    06/17/2023

    Thank you, *****. We really appreciate you taking the time to give us positive feedback. We will continue to work hard on making you a happy client!

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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