Business ProfileforGenerali Global Assistance

I am absolutely appalled by Generali Global Assistance, and having read through some of the reviews on this site I realize that I am not alone in feeling this way. The customer rating review is a reflection of the extent of customer dissatisfaction. I went to New Zealand for an 8 day hiking trip which I had to cancel prior to starting the hike as I became acutely ill. I submitted my claim, for almost $9000 (for medical expenses, hiking trip cancellation, and then having to find a place to stay until I could return to the USA), in mid January. After months of submitting and re-submitting my information I received an e-mail today that I have been paid $433.40 without any explanation at all as to how they came up with this paltry sum. The e-mails are filled with platitudes, and I see in the response to people's complaints the words " we take customer service and the claims review process very seriously" repeatedly. I see also that people are given an e-mail address to write to someone on their "dedicated team" which is laughable as either no-one will respond, or you wait for weeks to hear anything, and then receive a response that makes it clear either nobody has actually read the details of your claim or they wouldn't be asking you such asinine questions. And forget about calling them as I left multiple messages for the person who was allegedly working on my claim and never received a reply. I researched travel insurance companies before purchasing the premium plan from Generali. I don't understand why it is that they are rated so highly on other sites when it is clear that they are a sham operation. I am not even able to leave a review on their own site which is very suspicious. I am very angry and feel completely taken advantage of.