Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 11, 2023, Instant Checkmate LLC into a Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief with the Federal Trade Commission. The Order settles allegations that the business participated in deceptive and unfair acts, or practices in the promotion and sale of background reports. Under terms of the Order, the business was ordered to a fair credit reporting act monitoring program, prohibit business activities, prohibit misrepresentations to consumers regarding covered reports, injunction concerning misrepresentations in violation of section 5 of the FTC Act, required disclosures for unexpected material connections, monitoring of endorsers, and must jointly and severally pay a civil penalty in the amount of $5,800,000. The Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
This action is final.
At-a-glance
Related Categories
Overview
This business offers online background report services for use by consumers by providing information generated by public records that include federal, state and county databases.
Business Details
This is a multi-location business.
- Headquarters
- 375 Camino de la Reina Ste 400, San Diego, CA 92108-3083
- BBB File Opened:
- 3/8/2012
- Years in Business:
- 14
- Business Started:
- 6/17/2010
- Business Incorporated:
- 10/2/2012
- Accredited Since:
- 1/21/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- US People Records
- United States Background Checks
- Related Businesses
- Business Management
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
- Mr. Accounts Payable, Accounts Payable Staff
- Ms. Noemi Hernandez, Operations Manager
- Ms. Tara McGuane, Associate Director, Compliance & IP
- Ms. Susie Contreras, Quality and Compliance Manager
- Mr. Steven Gray, CEO
- Contact Information
Principal
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
Customer Contact
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
- Additional Contact Information
Fax Numbers
- (702) 685-6075Primary Fax
Email Addresses
- Primary
Website Addresses
- (702) 685-6075
Customer Complaints
220 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
80 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jesse S
08/14/2024
![](https://m.bbb.org/prod/ProfileImages/cb96a6ce-8b0f-422e-a4ed-2e442ab7fe25.png?tx=w_46)
Instant Checkmate Response
08/16/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.