Business ProfileforInstant Checkmate
Additional business information
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On October 11, 2023, Instant Checkmate LLC into a Stipulated Order for Permanent Injunction, Civil Penalty Judgment, and Other Relief with the Federal Trade Commission. The Order settles allegations that the business participated in deceptive and unfair acts, or practices in the promotion and sale of background reports. Under terms of the Order, the business was ordered to a fair credit reporting act monitoring program, prohibit business activities, prohibit misrepresentations to consumers regarding covered reports, injunction concerning misrepresentations in violation of section 5 of the FTC Act, required disclosures for unexpected material connections, monitoring of endorsers, and must jointly and severally pay a civil penalty in the amount of $5,800,000. The Order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
This action is final.
At-a-glance
Customer Complaints
220 complaints closed in last 3 years
60 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
This business offers online background report services for use by consumers by providing information generated by public records that include federal, state and county databases.
Business Details
This is a multi-location business.
- Headquarters
- 375 Camino de la Reina Ste 400, San Diego, CA 92108-3083
- BBB File Opened:
- 3/8/2012
- Years in Business:
- 14
- Business Started:
- 6/17/2010
- Business Incorporated:
- 10/2/2012
- Accredited Since:
- 1/21/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- US People Records
- United States Background Checks
- Related Businesses
- Business Management
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
- Mr. Accounts Payable, Accounts Payable Staff
- Ms. Noemi Hernandez, Operations Manager
- Ms. Tara McGuane, Associate Director, Compliance & IP
- Ms. Susie Contreras, Quality and Compliance Manager
- Mr. Steven Gray, CEO
- Contact Information
Principal
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
Customer Contact
- Mr. Robert, Supervisor
- Mr. Chris Eckstrum, Manager
- Additional Contact Information
Fax Numbers
- (702) 685-6075Primary Fax
Email Addresses
- Primary
Website Addresses
- (702) 685-6075
Customer Complaints
220 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
08/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
80 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jesse S
08/14/2024
Instant Checkmate Response
08/16/2024
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