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      Country
          Country

          Find a Location

          AAG has 21 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • AAG

              18200 Von Karman Ave Ste 300 Irvine, CA 92612-1016

              BBB Accredited Business
            • American Advisors Group

              600 Townpark Ln NW Ste 300 Kennesaw, GA 30144-3734

            • American Advisors Group

              58 S Service Rd Ste 210 Melville, NY 11747-2342

            • AAG

              1435 W Beverly Blvd Montebello, CA 90640-4154

              BBB Accredited Business
            • AAG

              1255 Treat Blvd Ste 300 Ofc 343 Walnut Creek, CA 94597-7965

              BBB Accredited Business

            Business ProfileforAAG

            Reverse Mortgage
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Government Action: BBB reports on known government actions involving business’ marketplace conduct::
            Consumer Financial Protection Bureau v American Advisors Group

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On October 8, 2021, American Advisors Group entered into a Stipulated Final Judgment and Order with the Consumer Financial Protection Bureau. The Judgment and order settles allegations that the business made deceptive representations about estimated home values, made deceptive representations about accuracy of home estimates, and violated the Consent Order entered in 2016. Under terms of the order, the business is prohibited from misrepresenting the estimated home values to consumers, must pay $173,400 in consumer redress and pay $1.1 million civil money penalty. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

            This action is final.

             

            Additional business information

            Additional Info:
            FINALIST of the 2020 Better Business Bureau's Torch Award for Ethics
            See all additional business information

            At-a-glance

            Customer Reviews

            4.74/5stars

            Average of 690 Customer Reviews

            Customer Complaints

            78 complaints closed in last 3 years

            6 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/22/2005

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers home equity solutions including reverse mortgages loans, traditional home refinances, and VA loans. 

            Products & Services

            Home Equity Conversion Mortgage (HECM) Loan, Home Equity Conversion Mortgage (HECM) for Purchase Loan, Federal Housing Administration (FHA) Loan, Jumbo Reverse Mortgage (AAG Advantage) Loan, Veteran Affairs (VA) Loan, Conventional Mortgage Loan, Jumbo Loan, Cash-out Refinancing

            Business Details

            This is a multi-location business.

            Find a Location

            AAG has 21 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • AAG

                18200 Von Karman Ave Ste 300 Irvine, CA 92612-1016

                BBB Accredited Business
              • American Advisors Group

                600 Townpark Ln NW Ste 300 Kennesaw, GA 30144-3734

              • American Advisors Group

                58 S Service Rd Ste 210 Melville, NY 11747-2342

              • AAG

                1435 W Beverly Blvd Montebello, CA 90640-4154

                BBB Accredited Business
              • AAG

                1255 Treat Blvd Ste 300 Ofc 343 Walnut Creek, CA 94597-7965

                BBB Accredited Business
              BBB File Opened:
              5/16/2013
              Years in Business:
              19
              Business Started:
              10/29/2004
              Business Incorporated:
              10/29/2004
              Accredited Since:
              8/22/2005
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              • NMLS# 9392 (www.nmlsconsumeraccess.org). American Advisors Group (AAG) is headquartered at 3800 W. Chapman Ave., 3rd & 7th Floors, Orange CA, 92868. AAG conducts business in the following states: AK (Alaska Mortgage Broker/Lender License No. AK9392), AL, AR, AZ (BK_0911141), CA (CA Loans made or arranged pursuant to a California Finance Lenders Law license (603F324) and Licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act (4131144)), CO (Regulated by the Division of Real Estate; to check the license status of your mortgage loan originator, visit http://www.dora.state.co.us/real-estate/index.htm), CT, DC
                (District of Columbia Mortgage Dual Authority License No. MLB9392), DE, FL, GA (residential Mortgage Licensee #22849), HI, IA, ID, IL (Illinois Residential Mortgage Licensee; Illinois Commissioner of Banks can be reached at 100 West Randolph, 9th Floor, Chicago, Illinois 60601, (312)814-4500), IN, KS (Kansas Licensed Mortgage Company MC. 0025024), KY, LA, MD, ME (SLM11356), MI, MN, MO (4824 NW Gateway Ave, Suite 201, Riverside, MO 64168), MS (Licensed by the Mississippi Department of Banking and Consumer Finance), MT, NC, ND, NE, NH (Licensed by the New Hampshire banking department), NJ (Licensed by the N.J. Department of Banking and Insurance), NM, NV, NY (Licensed Mortgage Banker-NYS Department of Financial Services; American Advisors Group operates as American Advisors Group, Inc. in New York.) LMBC 109396, OH (RM.850159.000), OK, OR (ML-4623), PA (Licensed by the Pennsylvania Department of Banking 28356), RI (Rhode Island Licensed Lender), SD, SC, TN, TX (Mortgage Banker Registration, 13785 Research Blvd, Ste. 125, Austin, TX 78750), UT, VA (Licensed by the Virginia State Corporation Commission MC – 5134), VT (Vermont Lender License No. 6384), WA (Consumer Loan # CL-9392),WV, WI, WY (WY-DBA AAG Reverse Mortgage Lender/Broker License No. 2331). AAG offers a jumbo reverse mortgage product in AZ, CA, CO, CT, D.C., FL, GA, HI, ID, IL, LA, MI, NJ, NV, NY, OH, OR, PA, RI, SC, TX, UT, VA and WA. Advantage Flex and Select are not available in all states.

                AAG is an equal housing lender. These materials are not from HUD or FHA and were not approved by HUD or a government agency.

                AAG works with other lenders and financial institutions. To process your request for a mortgage, AAG may forward your contact information to such lenders for your consideration of mortgage programs that they offer.

                Reverse mortgage information:

                A reverse mortgage increases the principal mortgage loan amount and decreases home equity (it is a negative amortization loan).

                Reverse mortgage loan terms include occupying the home as your primary residence, maintaining the home, paying property taxes and homeowners insurance. Although these costs may be substantial, AAG does not establish an escrow account for these payments. However, a set-aside account can be set up for taxes and insurance, and in some cases may be required. Not all interest on a reverse mortgage is tax-deductible and to the extent that it is, such deduction is not available until the loan is partially or fully repaid.

                AAG charges an origination fee, mortgage insurance premium (where required by HUD), closing costs and servicing fees, rolled into the balance of the loan. AAG charges interest on the balance, which grows over time. When the last borrower or eligible non-borrowing spouse dies, sells the home, permanently moves out, or fails to comply with the loan terms, the loan becomes due and payable (and the property may become subject to foreclosure). When this happens, some or all of the equity in the property no longer belongs to the borrowers, who may need to sell the home or otherwise repay the loan balance.

              Type of Entity:
              Corporation
              Alternate Business Name
              • American Advisors Group
              Business Management
              • Mr. Reza Jahangiri, CEO
              • Mr. Complaints, Complaint Manager
              • Ms. Kelly South, Member
              • Mr. Accounts Payable, Accounts Payable Staff
              • Ms. Christine Atchison, Digital Marketing Director
              • Ms. Victoria Villasenor, Communications Specialist
              Contact Information

              Principal

              • Ms. Kelly South, Member

              Customer Contact

              • Mr. Reza Jahangiri, CEO
              • Mr. Complaints, Complaint Manager
              • Ms. Kelly South, Member
              • Ms. Christine Atchison, Digital Marketing Director

              Customer Complaints

              78 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/07/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I applied for an HECM on Feb 9 2023.I went through the all the procedures and provided all the requested documentation. On March 6th I was told I needed to purchase Federal flood insurance which I did at a cost of $3152.00. There was a thirty day waiting period before the policy would be in effect. On March 17 The loan processor called my insurance company and said AAG wanted to close the loan that day and they needed the policy effective that day. My insurance company had to cancel the policy and reissue at an additional cost of $1087.00. Then on March 21 I was informed that I needed to increase the coverage by $50000 which cost an additional $330. I was then told all was going well and we would close in March. Then on April 3 I was informed that my loan request was denied. I am now out $4569.
              Read More

              Customer Reviews

              690 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Diana K

              1 star

              10/30/2023

              I think this is the worse company ever. Don't deal with these people. They have been an absolute nightmare to me. Terrible company that did me horrible.

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              BBB Reports On

              BBB reports on known marketplace practices.

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