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          SpaGuts.com has 1 locations, listed below.

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            • SpaGuts.com

              3921 E La Palma Ave Ste S Anaheim, CA 92807-1718

              BBB Accredited Business

            Business ProfileSpaGuts.com

            Hot Tub Parts
            BBB accredited business

            Contact Information

            3921 E La Palma Ave Ste S

            Anaheim, CA 92807-1718

            Visit Website
            Email this Business
            (714) 764-0014

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            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/25/2015

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers spa parts and supplies.

            Business Details

            Location of This Business
            3921 E La Palma Ave Ste S, Anaheim, CA 92807-1718
            Email this Business
            Years in Business:
            20
            Business Started:
            2/23/2004
            Accredited Since:
            3/25/2015
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Spas2Order.com
            • Spas2Order
            • Spa Guts
            Business Management
            • Mr. Michael Whitney, Owner
            • Ms. Lorri Whitney, Office Supervisor
            • Mr. Damien Douangsavanh, Operations Manager
            Contact Information

            Principal

            • Mr. Michael Whitney, Owner

            Customer Contact

            • Mr. Damien Douangsavanh, Operations Manager
            Additional Contact Information

            Fax Numbers

            • (714) 764-0017
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/25/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            RMA #*********. PRODUCT NAME: Flo-Thru ****** Element, UniversalSKU: 25-H02E000ORDER: #********* QTY: 1REASONCONDITION: Not Working This item was $112.88 and has a 5-year warranty. It stopped working after approximately 4 years by causing a ground fault. It will not work. The company's instructions were to remove it and return it, they would "bench test" to verify inoperability, and then it would be replaced. I received these instructions in July, 2023 and was lead to believe that the turn around time would be as long as 8 weeks. I have corresponded through the SpaGuts link provided with my RMA # (supporting document), and I have made calls to inquire. I STILL have no resolution. This is an essential part to my hot tub, which I have been unable to use throughout the best months of the year to enjoy a hot tub. AT A MINIMUM, I request the part be promptly replaced as promised in the warranty.
            Read More
            Read 8 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Craig S

            07/31/2023

            Ordered a SpaGuts branded Spa Pack in **** of '21, purchased the extended warranty. After only 2 years the temperature sensor went bad. Contacted their tech support, diagnosed the issue with one of their techs. My choices were to rip out the pack and ship it to them in **********, at my expense BOTH WAYS, and wait over a MONTH for warranty repair, or pay full price for the sensor, which was a ridiculous $80 for a part that's worth about $2.My reward for doing all of the troubleshooting / diagnosis was to pay full price for something that was clearly under warranty ... horrible customer service.
            Read 3 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

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