4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Cameron N
1 star02/02/2024
Very unprofessional, rude employees. I understand you have to put up with rude people, when you have someone calling and wanting to understand the bill you don't have to raise your voice and scream at them. So this is reason for.my ratingReview from Michael M
5 stars07/21/2023
The agents of Collection Bureau Services located in ********, ******* are the rudest and most inhumane Neanderthals that ever walked, rather, crawl through the slime of their demeaning positions in life. I give them five stars, as one was not enough to show my distain for their tactics and inhumane treatment of a person in debt. I am sure that they take great pride in the break room discussing how to **** their clients into paying their debts off. Never mind the children affected by their strong arm Ruzzian tactics, "let them eat cake" is their mantra. Sympathy and empathy are not in their corporate charter. I would venture to bet that they would like to return to the days of medieval debtors prisons with daily tortures and executions. May their future be bleak with hauntings of prior debtors whom passed away without a ***** to their estate.
Collection Bureau Services Response
07/24/2023
A review of the call does not leave us with the same impression of the events. Our agent called about a missed payment and allowed a partial payment to consider you current. Please reach out if you need assistance on your account. Thank youReview from Jeanette M
1 star07/12/2023
We understand we have a collection which we are working to pay off. We Also understand that for the month of July we paid around $200 because we knew for the month of June, we were not going to be able to make a payment due to other circumstances. I Called to arrange to make a Payment or Even two for the month of July. I Called today 7/12/2023 Fully aware I need to make a payment with NO problem. ******* Treated me poorly, she didn't ***** to me and kept speaking over me Trying to (threaten) me they have a judgment against us. I was so emotional and upset the way I was treated and had her send me to a manager. Left a message called back and got another Assoicate who I let know my plans for my payment. To most this isn't a big deal but to A family trying to pay off these medical bills it means a lot for someone to LISTEN. DO better when you hire and understand your customer DESERVE RESPECT and compassion.Collection Bureau Services Response
07/21/2023
**************,
Thank you for taking the time to share your experience with us.
We do our best to listen to the folks we work with every day and do have some information to share regarding legal actions that we find is important to let folks know about. It is not our intention for that information to make you feel unheard and we will review the call with our agent.
Thank youReview from Ra C
1 star05/26/2023
******* was the rudest human I've had to speak to. EVER. I understand how collections works and she talked down to me the entire conversation after they garnished my entire bank account worth of money with no notice.Collection Bureau Services Response
05/30/2023
We appreciate Ms. ******** concern. The agent with whom Ms. ****** spoke was rather matter-fact with Ms. Cowart. We realize she could have been more polite and will address the phone call and Ms. ******** concern with her.
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