23 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Darlene h
1 star06/03/2024
Constant phone harassment from several different numbers and locations Misinformation Information Sketchy at best and referring to old addresses and saying theres a complaint, than changing that to saying fraud was committed
ARS Account Resolution Services Response
06/04/2024
Dear *************************,
We regret your inconvenience however, we have no account for you and have never tried to contact you from any phone number.
This communication is from a debt collector.
Sincerely,
Patient Engagement & Excellence Team
Review from Hayze W
1 star04/16/2024
Company needs to be federally investigated, Went to hospital and paid the bill in full, received a letter this month from (HRRG - Healthcare Revenue Recovery Group, LLC) Claiming that I have a bill and need to reach out to HRRG for contact about the debt that I already paid off through the hospital. Sad part is they increased the debt balance on the letter from HRRG. Contacted the hospital about this letter, the billing department has NO acknowledgement about HRRG, and this company is not even included in their collections network for debt collecting. This is a company looking to take money from you and pretend to be a collections company, Recommend that you contact the company you did business or services for first and ask them about HRRG if you receive a letter in the mail. They will likely tell you that they have no Idea, After looking into some things from BBB, a lot of their information is very suspicious. Do not contact them, do not respond to the letter. File a report with the *** because it is likely debt fraud. Hence the same company name from all these random suite addresses in *******. But 1 PO box all the way up in ********** ****, no business locations in or anywhere near that state.ARS Account Resolution Services Response
04/18/2024
Dear ******************,
Providing an excellent customer experience is important to us. We regret we have not yet had the opportunity to speak with you about your clinicians' account. We are a third-party debt collector who collects bills for doctors and other clinicians, not hospitals. Please feel free to provide us with a response directly at ************************************* and our customer service team will be happy to work with you.
Respectfully,
Patient Engagement & Excellence TeamReview from Rebecca A
1 star04/01/2024
My mother is in a nursing home. Her lucid moments are getting farther and farther apart. I have PoA to represent her. Her finances are handled by me (her money in a separate account from my own; but, her account is in my name since she is unable to even sign to be a part of said account). I've been paying her bills thru "her account." Apparently, there has been an overpayment to one of her creditors. ARS issued a check to refund the overpayment. However, they issued the check in mother's name. I've tried to contact ARS without any success whatsoever. Mother has quite a few bills and these funds could certainly help. Unfortunately, unless a refund is issued in my name, I cannot even deposit it (even with the PoA in hand). It sure would be nice if ARS would be considerate enough to respond.Review from Jordan B
1 star03/29/2024
My husbands aunt received a call from this business stating that they needed to get in contact with my husband or myself. Upon reaching out, I received a call back and was yelled at, told I was making this persons job easier & they would not provide me with any information but provided both mine and my husbands name & social security numbers before hanging up on me. I am not not being called back or contacted when asking for the name, address & matter this is concerning. According to the fair debt collection act, this is a ************* will do whatever I can to make that known.ARS Account Resolution Services Response
03/30/2024
Dear ***************************,
We have no record of any account or calls to you or any of your family members. We do not call family members without patients permission and believe we are the wrong company. There are **************************************************** abbreviations of ARS including one in ************ **, who are unrelated to us. We do not believe our company attempted to contact you or your aunt. We regret you had an unpleasant experience with a collection agency.
Sincerely,
Patient Engagement & Excellence Team
Review from Jay M
1 star02/20/2024
Called me 3 times in one day under 3 different phone numbers after I asked to be on the mail only list.ARS Account Resolution Services Response
02/27/2024
Dear **********,
We regret any inconvenience you have experienced. We do not have any account for you. If you believe we have an account for you, please send us information to help locate an account for you at ************************************** We do not make multiple calls to the same customer on the same day. There are a number of companies with ARS in their name, who are unrelated to us. It appears you have contacted the incorrect company.
Sincerely,
Patient Engagement & Excellence Team
Review from Laakshmi M
1 star12/30/2023
DECEITFUL!!See the email I have sent to them on 12/29/23. THey wont provide contact info. On December 12th, I conversed with ***** regarding an emergency room bill of which I was unaware, as an external entity billed me without providing the necessary details, citing HIPAA regulations when I, the patient, was inquiring.During our conversation, I expressed concerns about a potential scam, and ***** assured me that he would address the issue. He offered a 30 percent discount and insisted on full payment, assuring me that the details would be sent via mail, not email.I settled an amount of around $970 as agreed, but to my surprise, I have now received a bill for $415. This discrepancy raises serious concerns. I attempted to contact the provided number, , but the call was automatically disconnected, despite the recorded message indicating that your services are available until 11 pm today. As I compose this email, the time is 7:38 PM. I seek clarification on this matter.ARS Account Resolution Services Response
01/02/2024
Dear ****************,
Thank you for taking the time to let us know our performance did not meet your expectations. We are dedicated to providing our customers with an excellent experience and regret that yours was not.
We have audited your account and assured that your account is statused as resolved. Your settlement payment is now showing as having settled your account in full. As an aside, when your bill was presented to a third party payer, that payer reported an error in subscribers name or ID. We will email you separately regarding this in case you want our client to attempt to resubmit this to a third party payer.
We again apologize and appreciate you taking the time to write.
Sincerely,
Patient Engagement & Excellence Team
Review from Cristina E
1 star10/19/2023
This company has the rudest most incompetent employees I have ever spoken to at a call center. I work for a call-center for an insurance company so I understand the importance of PHI but if you are doing outbound calls and you have already verified the person you are speaking to is the person you were trying to get a hold of you should not have to force the person on a call to verify their date of birth and personal information, when I refused to verify my personal information, the representative disconnected the call on me. When I called back to speak with a supervisor, I was transferred from one agent to another to eventually being told while you need to figure out whats going on with your phone and hung up on . I was finally given the supervisor line when it was forwarded to a voicemail this is the worst experience I have ever had with a call center or customer service representatives. I still dont know what the reason was behind the call. Till this day no supervisor has returned my call.ARS Account Resolution Services Response
10/30/2023
Dear *******************************,
Thank you for taking the time to let us know our performance did not meet your expectations. We are dedicated to providing our customers with an excellent experience and regret that yours was not.
As you noted during your call there are a considerable number of scams by phone, mail, email and other means. As a result our healthcare clients ask that we verify a piece of demographic information in both inbound and outbound calls. Our representatives are trained to do that at call opening before sharing any information.
Please accept our apology for your inconvenience.
Sincerely,
*************************
Assistant Vice President
Patient Engagement & Excellence Team*************************************
This is a communication from a debt collector.
Review from Kyle E
1 star08/08/2023
This place is a joke and there's nothing nobody can do about it they're going to f*** people over anyway they can I have s*** on my credit karma account that I have no knowledge about and yet they keep on putting it on there I hope the government or somebody investigate these son of a b****** and closes them down for fraud.ARS Account Resolution Services Response
08/15/2023
Good afternoon, this response was published and contains vulgarity, is that an approved by the BBB?
Please review. We were not able to locate any account for this consumer and would like the review removed as soon as possible.
Thank you
ARS Account Resolution Services Response
08/15/2023
Hello, thank you for taking the time to write us, however, there is not enough identifying information to assist, or locate an account. We value or consumers experience and would like to help if you can provide more information.
Respectfully, Patient Engagement and Excellence Team.
Review from ryan l
1 star02/13/2023
i avoid scam calls but i got 2 calls back to back from the same number so i called them back. first they had little to no idea about what they were calling me about then they said i owed them money on a debt i already have taken care of. I told them i was very suspicious of fraud and wanted all the information related to this issue mail to me so i had hard copies and direct information instead of someone reading it over the phone. they took my address down cause they had the wrong one and i just got the letter today. all it says is i owe money and i promised to pay it. no information about it and the letter was ripped. if i could give a lower rating i would. this company seems like 100% fraud and scam. who in their right mind would pay a random company without any documentation proving the debt.Review from Karina B
5 stars10/07/2022
This company is great, the provided me all the information I needed. I remember the time I went to the hospital and was aware of being seen by contacted doctor. So I was expected to see a bill. I called them they worked with me on settling my balance in collection. And Im they made request for deletion on credit bureaus. Within the ***** days period.ARS Account Resolution Services Response
02/21/2023
Thank you for your kind review! We are happy to have been able to assist you.
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