18 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Georgia E
1 star06/27/2024
A TEXT message for a $50.00 balance that I did not even know existed??? Seriously unprofessional. I thought there were HIPPA laws. Text messaging is not secure and easily accessible to others. They must be reported to the *** and US ********** of ****** and Human Services.
Medical Data Systems, Inc. Response
06/28/2024
Dear *************************.
Communications via text messages are permitted however, you may Opt-out of electronic communications by replying STOP, as directed in the text message.
We welcome you to contact our office directly to discuss any balance due @ ************. Thanks
Review from Marissa D
1 star06/20/2024
I was contacted by MDS on 6/12/24, I have not received a validation letter stating the debts owed or stating the buisness information. I have been trying to appeal through my insurance the medical bill from ******* medical that they are pursuing me for. They asked me financial/personal information without proving with tangible or written evidence whom they are. They would not work with me for a payment lower than 346 dollars a month. Stating that that is the minimum I'm to pay even though I requested for less. I have 3 children a car payment and rent to pay. Honestly, heartless...Medical Data Systems, Inc. Response
06/25/2024
Dear **************,
A review of your account confirms the standard Reg-F letter was sent to your attention on 6/11/2024 via the same email address provided in your BBB review. This letter reflects the total charges, total credits applied to the account and the current balance due as of the date of the letter. There is no record of any request for additional validation documents nor were there any dispute of the balance due.
The payment arrangement which you agreed to was set for a period of 12 months and based on the income and debt ratio which you provided.
Should you require anything additional or wish to discuss in more detail, we welcome you to contact our office.
Best Regards,
Medical Data Systems, Inc.
Review from Billy S
1 star06/12/2024
I should not have a bill for ***** and something when I paid a large amount of money and used my insurance card. I gave it to the emergency room clerk. I Asked for itemized bill and never received one or documentation that the clerk added my insurance. I do have a receipt for what I paid out of pocket. Now because the registration clerk didnt add my insurance just so they could make goal for the month it is now on my credit.Medical Data Systems, Inc. Response
06/13/2024
Dear ******************:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.
Our office is in receipt of your review. However, we were not provided enough account information to identify which account could be yours. Under law, we are not allowed to disclose other peoples information, so we must be able to confirm that any information we have belongs solely to you.
We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation. The results of this investigation, is that we do not have enough account information to examine the claims of your complaint.
We welcome you to contact our office at ************ with additional information and well gladly review and provide you with proper validation of debt.Review from Emily L
1 star05/21/2024
Scam. Having no outstanding dues with any of the hospitals and then getting a random text for an amount that wouldn't make any sense in legal accordance with the medical system I am attached to being a non-profit. I will not be clicking on any of these extremely suspicious links. I would advise anyone getting these random texts to have your lawyer help. Do not try to fight them by yourself. I'm sure they take advantage of everyone who might not have any legal help. Good luck! Do not opt into payment plans. You have protections under the No Surprises Act. Contact your state or local social services to see if more help is available. Or use 211 to get further information about personal assistance for and social welfare issues.Medical Data Systems, Inc. Response
05/30/2024
Dear ***********:
Thank you for taking the time to communicate this matter to us. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.
MDS is a third-party debt collector, collecting debts on behalf of the original creditor.
We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation. Unfortunately, we do not have enough account information to examine the claims of your complaint.
We welcome you to contact our office at ************ with additional information.Review from Connie B
1 star04/30/2024
This company has been harassing me since January, over a "bill" for my dad. We have always paid at the time of services ( with the exception of hospitalizations)_. They are trying to tell me that he owes from 3 different dates. Again, two were paid at the time of service and the other date he didn't have anything provided because he had no appointments on that date. They have called at least twice a month since January. I've ask for an itemized bill. They assure me that they are going to mail it. NEVER received. Then they tell me it was emailed. Still NOT received. Today was the last straw. The supervisor told me that he would mail it to me and I should expect it in the mail. I told him I'm not going to hold my breath waiting for it because 2 other supervisors and several other employees have told me the same thing. I told him they are just a SCAM. He didn't respond to that so I hung up.Medical Data Systems, Inc. Response
05/01/2024
Thank you for reaching out to us with your concerns regarding your experience with our company. We are more than happy to provide you with validation of any balances due. Records indicate that previous communications have been delivered via email and text. However, because you are not in receipt of those communications, on 4/30/2024, the letter was mailed to the address on file.
We strive to provide excellent service and we apologize wholeheartedly for falling short of these standards in your experience.
Review from Ken M
1 star04/28/2024
I called up to settle a debt. I made a payment they said my wife owed on a medical bill and I made a payment arrangement for the balance in Oct of 2023. The credit card I gave them expired in Feb of 2024 and I didn’t realize it but they still submitted the bill for payment and got paid in Feb of 2024. In March (2024) they called me and I told them I didn’t realize the card expired and I told them I would give them my updated information. They tried to add n a new balance they claim came in and said I now owe that balance on top of the previous balance. I told them that was not in the original agreement and I will take care of that bill in the future and they can’t just add on to a payment arrangement that was already established. After speaking to 2 people they told me I now have to make a new agreement because I reneged on the old agreement when I was paid up to date at this point of time and now if I wanted to pay by credit card I would now have a 3% fee for the new agreement. I asked for a supervisor and the put me on with Lindsey Santiago! I have to tell you she is one of the nastiest rudest people you will ever speak with. She tries to speak over you and speak down to you as if you are lower then she is and when I responded nasty she didn’t like the fact I spoke back to her as to try and punish me like I should just except the way she was speaking to me and I shouldn’t respond. I called back and ask for a different supervisor and the new supervisor said she couldn’t do anything and if I wanted to take it further I can speak with an assistant manager. So I left a message for the assistant manager Sheree (not sure if I spelled it right) to call me back on March 26 2024. Here it is and I’m sitting at my sons house and his phone rings and asks for myself or my wife and the only people we owed was this one company so I know it was them trying to make us look like deadbeats and putting our information out there. I called back on April 23 and Lindsey who was nasty.Medical Data Systems, Inc. Response
05/01/2024
Thank you for reaching out to us with your concerns regarding your experience with our company. We strive to provide high-quality service to each of our clients as well as consumers and genuinely regret that we missed the **** on this occasion.
Please take note that we offer a number of methods by which to pay; credit card, debit card, check, money order and ACH (e-check) and although there is a 3% tech fee for credit/debit card processing, there is no fee for utilizing any of the other payment options and you are not required to pay by credit or debit card. If you so wish to change your payment method, we welcome you to contact our office to do so.
Review from Lisa G
1 star04/21/2024
MDS better back off of me. I owe nothing to you and will NOT GIVE YOU A DIME MY BILLS ARE PAID IN FULL WITH TOWER HEALTHMedical Data Systems, Inc. Response
04/22/2024
Dear *********************:
Thank you for taking the time to communicate this matter to us.
We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation. The results of this investigation, is that we do not have enough account information to examine the claims of your complaint.Under law, we are not allowed to disclose other peoples information, so we must be able to confirm that any information we have belongs solely to you.
If youd like validation of the debt in question, we welcome you to contact our office at ************** with additional information.Review from MDS S
1 star03/28/2024
They tried the scam with me like all the other reviews below. All my medical bills are paid in full. Out of the blue I get a random text from this company saying I owe money. Haha, ok. Nice try.Review from Megan H
1 star12/22/2023
I canceled my payment plans LAST WEEK because I havent received ANY sort of receipt or proof of payment since September. But I still had payment taken out of my account today. It is fraud because I didnt authorize these payments, but they did it anyway. Supervisor ***** is a horrible person at her core. The whole company is trash.Medical Data Systems, Inc. Response
12/28/2023
We extend our sincerest apologies concerning any issues that you may have encountered with our company.We have sent this matter to our support team for further review. Thank you for bringing this to our attention.Review from Glen J
1 star11/22/2023
This place is a SCAM! I have paid my bill years ago! They continue to harass me til this day. Every time I call, ** connected with a rude representative that tells me to email them my bill thats been paid off. Ive emailed them 3X already! They refuse to acknowledge it in hopes that I pay them! Instead of trying to figure out why they arent receiving my emails of proof, they hang ** in your face. Im sick of them. Leave me alone. And the *** doesnt even match when I was actually seen at the hospital neither does the amount they are requesting matches what the hospital charged me for. You ask for an itemized bill they refuse to send one! Because its BS. Go 2 h***Medical Data Systems, Inc. Response
12/04/2023
Dear Consumer:
Thank you for taking the time to communicate this matter to us. We express pronounced regret for your experience with MDS and extend our sincerest apologies concerning any issues that you may have encountered. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.
We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation. The results of this investigation, is that we do not have enough account information to examine the claims of your complaint.
We welcome you to contact our office at ************ with additional information.Medical Data Systems, Inc. Response
12/04/2023
Dear Consumer:
Thank you for taking the time to communicate this matter to us. We express pronounced regret for your experience with MDS and extend our sincerest apologies concerning any issues that you may have encountered. We pride ourselves in maintaining the highest quality standards for each of our clients as well as consumers.
We take these complaints very seriously. It is our policy that all complaints undergo a thorough investigation. The results of this investigation, is that we do not have enough account information to examine the claims of your complaint.
We welcome you to contact our office at ************ with additional information.
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