Business ProfileforMaster Matchmakers®

I signed and paid for match making service from this company with ***************************** on January 4th of 2024. I paid $4,200 and in exchange I was promised that they would facilitate vetting and connecting me with dates. *** emailed me saying their "clients do not have any trouble getting dates". She also said that they would go outside of their clients to find a match if necessary. On June 11th I asked for a refund because I had waited over 6 months with no real attempts to match me with any one. They claim they cannot give my refund, even after I explained that I have waited over half a year when they said I will be given one potential match every 6 weeks. I was patient and even tried asking them what I could do to help the process during these 6 months. I widened my criteria and did all I could to help but the communication from the company was not professional and it was hard to reach people at times. Lots of times I would be redirected to different people and my questions or comments would get lost and not answered. I am requesting a full refund of $4,200 since the commitment the company gave my when I signed up was not fulfilled during this excessive period of time.