Business ProfileforBroten Garage Door Sales, LLC

Garage door panels showed some deficiencies after a few months from the installation. BROTEN model 4300 16x7 garage door was installed in my property in August 2020 (Project identified as "QXXXXX" in the documentation I have). Points of corrosion (pitting) were detected in February 2021. Customer service (Mrs. ******** ********* was contacted via email on March, 31st, who transferred the case to the service department. Around july 2021 (after some reminders from my side), the service department (Mrs. ***** contacted me to arrange a visit from one of their technicians who took some photographs of the status of the door panels. For the next months (until October) I didn't get any feedback. Once I called BROTEN again, I was informed that the warranty had not been accepted. I requested BROTEN to review the case as those panels and their coating (paint) should be prepared for outdoor conditions and not to corrode (panels have LIFETIME warranty on the paint as per the documentation I have). I was promised that the case would be escalated and that I would be informed. 2 weeks later, I called BROTEN again, and I was informed that a technician would be coming to clean, see if that would solve the issue and take more pictures. He did on the Thanksgiving week. I called BROTEN again today (Dec, 1st 2021) since I haven't heard from them. The message I have got is that ****** is reviewing the case ******** seems to be the manufacturer of the panels). For the record, I have followed all the instructions from the technician regarding lubrication of moving parts and cleaning... This is taking definitely too long and I need all 4 panels to be replaced ASAP. Although the pitting is observed only in the 2 lower panels, I wouldn't want the upper panels to have a different look. BTW: door handles are getting yellow after a bit more than one year. That should be reviewed too, although I assume that once you replace panels, they come with the handles.