Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Wirenut Home Services has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforWirenut Home Services

    Plumbing and Heating
    BBB accredited business

    Additional business information

    Additional Info:
    WireNut Home Services is a proud 7-time record holder for the BBB of Southern Colorado's Excellence in Customer Service (EICS) award. EICS uses Malcolm Baldrige-like criteria to evaluate and recognize businesses that demonstrate excellent customer service.
    See all additional business information

    At-a-glance

    Customer Reviews

    4.39/5stars

    Average of 218 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    9 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/16/2004

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    We offer Same Day Heating, Electric, Air Conditioning Repairs, Plumbing, Preventative Maintenance, and Installations.
    Serving Colorado Springs, Denver, Pueblo, and Boulder homeowners since 2004.

    Products & Services

    Furnace Repair

    Electrician

    Air Conditioner Repair

    Heater Repair

    Air Conditioning Repair

    Heating and Air Conditioning

    Electrical Repair

    Water Heater Replacement

    Plumbing

    Water Heater Repair

    Electrician Colorado Springs

    Furnace Colorado Springs

    Drain Cleaning

    Duct Cleaning

    Indoor Air Quality

    Hydrojetting

    Trenchless Sewer Repair

    Backup Generator Install

    Furnace Replacement

    AC Install

    Air Filtration

    Business Details

    Location of This Business
    525 Babcock Rd, Colorado Springs, CO 80915-3626
    BBB File Opened:
    10/4/2004
    Years in Business:
    20
    Business Started:
    7/22/2004
    Business Started Locally:
    7/22/2004
    Accredited Since:
    10/16/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    104
    Alternate Business Name
    • The Wirenut
    • AirFlow Pros Heating & Air Conditioning
    Business Management
    • Mr. Trent Urban, President
    • Ms. Michelle Shepard, Accounting
    • Mr. Warren Peacock
    • Mr. Jonathan Post, Operations Manager
    Contact Information

    Principal

    • Mr. Trent Urban, President
    Additional Contact Information

    Website Addresses

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/02/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Received a quote for services that needed to be done. I paid in advance (which I did not know before hand that I n ended to pay 50% ahead of time but I went ahead and paid it all. The crew came on the 20th and were able to do the service for way less than what I was quoted for ****** dollars. I was told i would receive a refund on my card which I paid over the phone few days prior. I called to check on the status of my refund I was then told checks get sent out on Fridays and the owner signs all refunds. This was over a week the lady had told me I missed that Friday but it would go out this past Friday (June 28th) I was ok with that. I find out today my check is still waiting for the owner to sign it. So now I am looking at 17 days after service was completed with 3 Fridays that will go by (Fridays are the days all checks get sent out). Plus add 2 days with snail mail from the springs to pueblo. This is bad business I just want the money that is owed back to me
    Read More

    Customer Reviews

    218 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dennis N

    5 stars

    07/22/2024

    This is the sixth plumbing company Ive had to deal with in the past six years, and finally ... finally! I have found a plumbing company that really cares about the customer, is knowledgeable and is dedicated to the craft of plumbing and not just a job.************ ******* was wonderful. Ask for him for furnace plumbing and gas line needs. Hes very creative in finding the most economical solutions; hes very knowledgeable about plumbing and gas line physics. He was able to help us convert 8 linear feet of wasted space in the kitchen due to a 1960's hot water baseboard heater (no cabinets above) and convert that into a toe-kick heater (K42 ******** III Kick Space Heater) that fits under a 12" cabinet on the floor. I have the same BTUs for the kitchen's SqFt and gained an immense amount of cabinet space thanks to ****!The whole WireNut team is recognized as exceptional every year, ... and now I know why. Even when you call, a happy human actually answers and will text/email you to update you on the progress of your appointment. YOU, the customer, are very important to the customer service team. I scheduled three projects with them immediately and even joined their annual membership program.The pricing is far below the competition that i checked for this large renovation. I thought they made a mistake, but they are VERY reasonable for the amount of work crawling under my house to redesign the heating system. High-five to this team.

    Local BBB

    BBB of Southern Colorado

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.