Business ProfileforA Mrazek Moving Systems

A-Mrazek moved me from a house to an apartment within the same city on June 25, 2024. I have (had) a St. ******* statue that was not one solid piece; the hands were separate and inserted in the arms. When I first got it the nursery staff told me not to pick the statue up by the hands for just that reason. I explained that to the movers, and they were careful putting it in the truck. However, when they arrived at the destination, as the statue was being unloaded the mover that seemed to be the team lead told the other guy who was helping him not to pick it up by the hands. He wasn't listening, and did it anyway, with the result that the hand come out of the arm. That in itself was repairable and not a big deal, but he then proceeded to drop it on concrete, where it shattered, and THAT is not repairable. I was standing with a few feet when all this happened so I saw this firsthand. I had put ************* on the statue hand at one point in the past just to make it more stable, and as long as you didn't pick the statue up by the hand that had worked just fine. A-Mrazek claimed it had been repaired previously, which it had not because it had never been broken, and are now denying my claim for the damage. They had also thrown empty energy drink cans and plastic water bottles on my grass and just left them there for me to pick up. I did not see that until I went back to the house I had moved from to pick up a few more items and saw them laying by the driveway. That was disrespectful and completely uncalled for.

Our denial of the claim for the statue is based on a 3rd party inspection report that determined the statue had been previously repaired, prior to the relocation. While not liable based on the report, in an act of good faith, our company offered the customer $150.00 for the statue. She refused our offer. We are willing to offer an additional $100, as another act of good faith, totaling $250.00 for the statue.