Business ProfileforWindow Town LLC

Deceptive business practices to say the least. I saw the commercial on TV and called to get an estimate back in June 2023. They were quick to arrive at my home and took some measurements, gave me a quote and I let them know I would call when ready to confirm the purchase of 3 smalls windows. I called a few days later and gave confirmation to order windows. Once I did that they came back out to re-measure and I gave them the deposit and signed the contract electronically. I was quoted an install of mid to late July having placed the order in June. The middle of July came and went and no call from them. I called multiple times to the sales rep as well as the corporate office and no one even called me back. I must have called at a minimum of 5 times with no returned calls. Once I did connect with a person on the phone, I was told my order would be on the next truck. My windows didn't arrive until early August. Once they had them they called to schedule the install via the sales rep. We agreed upon September 8th, 9am. I received a text message today September 7th stating their installer had 'disappeared' and they would not have an estimated time frame for when my windows would be installed. I called the sales rep in my reply rather than texting to try and get more specific information. The sales rep didn't seem to know anything about when a future date might be available, so I asked 2 questions. 1. Can I take delivery of the windows and find my own installer? 2. Could I get a refund? The answer to both was a very quick and deliberate 'no'. After a few more minutes of verbal conversation, the sales rep actually hung up on me saying she had no more time for this. Please don't trust this company with your money or your time. To hopefully make the next persons experience better, I have reported this to both the **** *** ***** **** ******** ** ******** so that all can be aware of this company and their disreputable practices. Buyer beware for sure!!!!