ComplaintsforA 1 Car Rental
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Complaint Details
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Initial Complaint
06/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rented a vehicle from A-1 car rentals for what was supposed to be a 3 month term while I am here for work. Upon arrival I was given a silver ******************* with a sizeable windshield crack, 140,000miles, dirty interior, and warning lights on dash. Driving the car, it stalled twice at a red light, lurched every time I braked, and after 10 miles started smelling of burning oil. I complained to **** who said he could give me a different vehicle. The new vehicle was just as bad. Warning lights on dash, 140,000miles, rusted out tires, and duct tape holding in place the right side mirror and tail lights. Additionally, this car was unbelievably dirty with a nauseating body odor stench. When questioned about the safety of the vehicle and my ability to drive long distance, he told me to let him know if I was driving out of ********* and he would switch my car for the day. This further proves even he knew the cars were in unsafe driving condition. I was luckily able to take my business elsewhere and find another vehicle. Upon returning the car to A-1 I was to be issued a refund of $413.12. I was handed a receipt that stated it was a refund but looking at my card statements I saw that he charged me an additional $413.12 instead of refunding. When I went to call the number, he had blocked my number so I had to contact him through a friends phone. Furthermore, the owner is rude, sexist, and shady. Quick look on yelp and ****** reviews shows complaints about extra charges, selling of credit card information, and more.Business response
07/14/2022
This girl went from my best customer to my worst customer.
She was unhappy because her refund took two days to get to her. At least she got it! Check out the copy she sent.
****.A-1 Car Rental
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.