32 Customer Reviews
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Review from Mary O
1 star07/24/2024
My parents have dementia and I as their power of attorney am unable to access their account because of having mistakenly tried a wrong password too many times. Now there is a credit line opened on their account and I can't get any information, despite being their power of attorney. I so regret not changing their bank. Next stop--lawyers.
Global Federal Credit Union, LLC Response
07/31/2024
Due to privacy restrictions, we are unable to respond publicly; however, Global Credit Union appreciates the time ************ took to speak with us about her concerns.Review from Chantay N
1 star05/15/2024
No Customer Loyalty With Branch Staff member ******* whom stated "that's how it is" & Branch Manager ******** whom stated "by law they are not required to notify a customer of an levy notice to an account". Both of this persons are members of the ********************** No apology was offered for the after, the fact mailed notice. ******** stated, "10 days is listed on the notice", it was not, & that "the action took place next day upon order", "that no advancement of action date was given to notify the customer". But the notice I received had one date, the levy another date. In fact ******** attempted to argue she had no control over the mailroom & that my problem was with the entity & that she is not an attorney.NO CUSTOMER LOYALTY!! As to more personalized customer service/to improve the financial wellbeing of our members and the communities we serve. It's the people who make a difference in our communities mission statement. Or strengthen communities and protect consumers by ensuring equitable financial inclusion through a robust, safe, sound and evolving credit union systems.Global Federal Credit Union, LLC Response
05/16/2024
Global Credit Union appreciates the feedback and will review the circumstances to improve future member experiences.Review from Verneda T
1 star05/10/2024
Im sorry to say after being with the credit union over 10 years Im so disappointed in their actions to NOT honor my credit card payment that was $44 and I only had $35.35 in the checking account and money in my savings regardless it shouldve been honored Im done being done with no customer appreciation with these banks while they mess up peoples name and credit. I cant get them to give me a loan or even refinance my vehicle I wouldnt recommend them to no one BLACK!Global Federal Credit Union, LLC Response
05/13/2024
Due to privacy requirements, Global Credit Union is unable to respond publicly. We invite **************** to contact us directly at ************, if she wishes to further discuss the concerns raised.Review from Jacob Y
1 star04/28/2024
I have an auto loan through them. I noticed that I was being overcharged (the amount paid did not accurately reflect the amount left on the loan) I called them. Broke down the numbers for them to which they confirmed. (They broke down the numbers and told me I was correct, no attempts were even made to rectify the situation just yeah idk why thats happening) Absolutely no help. I am counting down the days for when I can pay this car off and close this account.Global Federal Credit Union, LLC Response
04/30/2024
Global Credit Union is reviewing the concerns raised, and while privacy restrictions prevent us from responding publicly, we will attempt to contact ************** to discuss his concerns.Review from JM M
1 star04/04/2024
This bank knows that scammers are currently using their system to scam their customers because it's easy to do - there's very little account security. They care about nothing but collecting the money from the victims. They do not even care if the police are involved. They take NO accountability for their poor security at all. This is not a safe bank.Global Federal Credit Union, LLC Response
04/11/2024
Global Credit Union would appreciate the opportunity to review the circumstances raised, and we invite the reviewer to contact Global directly at ************, to further discuss the concerns.Review from Agata M
1 star03/21/2024
I have been a member with Alaska *** since late 90s never an issue always smooth service and staff knowledgable until Global took over. Worst wire department service and fraud department worthless and customer service never knows anything. Will be closing all my accounts soon trust goes both ways as well appreciation and honorability which Global FCU does not what it is. Forget receiving follow up calls or any communication from them but to lock or restrict your account you find out next time you try to log in or go to to the branch.Review from Michael I
2 stars02/21/2024
They advertise get deposit 3 days before you're pay check or pay day which is a total lieGlobal Federal Credit Union, LLC Response
02/27/2024
Global Credit Union appreciates the opportunity to review the circumstances raised by *****************. Due to privacy restrictions of the ********************************** Act, we are unable to respond publicly. However, we have spoken with ***************** and addressed his concerns.Review from Shawn M
1 star02/13/2024
This is the worst bank in the state of Alaska after trying to get an auto loan for over 2 weeks and no one knowing anything about anything I was finally denied because they didn't know what type of vehicle it was. I had told them it was box truck. After 10 visits they finally told me I was denied. I was approved for 20k and the truck was worth 20k. I only needed 12k. I am closing all 3 of my accounts soon and I suggest you do tooGlobal Federal Credit Union, LLC Response
02/14/2024
Thank you for bringing your experience with Global Credit Union to our attention. We are sorry we were unable to meet your needs at this time.Review from Michael J
1 star12/18/2023
My father pasted away recently and since then i have been helping with his affairs.with no help from this credit union. Payment amounts change per teller. We have made three payments each time taking over 3 hours each time then at the end of the calls (This has happened more than once) the payment goes back the normal payment amount. they have no support for her to get online access due to insufficient paper work but they found it to be enough to charge my fathers debt to her and want her to sign the paper work after they transferred the account. Very poor customer service.Global Federal Credit Union, LLC Response
12/19/2023
On behalf of Global Credit Union, please accept our deepest condolences to you and your family for your loss. Due to privacy requirements of the ********************************** Act, we are unable to respond publicly; however, we apologize for your experience, and we are investigating this matter.Review from Regina E
1 star11/08/2023
I bought a vehicle 6 years ago, my financing was through Alaska ***. I've never had a problem until yesterday when I got a text message that I didn't make my October payment. For 6 years my payment was automatically paid with a funds transfer from my **, now all of a sudden it's not???? When I called Global, I first was told that I must have stopped the payment online, when I told them I didn't , they then told me there were insufficient funds in the account they take my payment from. I was also told there would be a late fee. My next step....I called the ** I've been banking with for 23 years where I was told that there was no attempt for payment from Global on or around my due date, I was also informed that there were plenty of funds to cover that payment and further more, I have $2000 NSF protection to cover anything that comes through.Today I'll be going into my local Global branch to see what new "answers" I get. Should their scam service fee not be removed or if my credit rating is adversely affected, I'll be contacting my attorney General. I will NOT play these games.Global Federal Credit Union, LLC Response
11/15/2023
Global Credit Union strives to provide exceptional member service and we apologize we did not meet this expectation. Thank you for speaking with a member of our team to resolve your concerns.
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