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Find a Location

Koala Hair Company has 1 locations, listed below.

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    Business ProfileforKoala Hair Company

    Hair Replacement

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    880 N St # 100, Anchorage, AK 99501-3276
    BBB File Opened:
    5/28/2002
    Years in Business:
    30
    Business Started:
    1/1/1994
    Business Started Locally:
    1/1/1994
    Business Management
    • Mr. Graeme Pincott, Manager
    Contact Information

    Principal

    • Mr. Graeme Pincott, Manager

    Customer Contact

    • Mr. Graeme Pincott, Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/28/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Hello! I had a really bad experience with Coala Hair Company. I had a haircut appointment today 10/28/2022 at 12 pm with ****** (owner and master stylist). When I come there he asked me to wear a mask he was wearing a mask too. I am absolutely ok with it. I wear a mask. I had covid around a month and a half ago. For today I am absolutely covid free. He asked me about it, and I told him. I have a cough and I am allergic. I coughed two times and after it, he told me that he will not finish my haircut because I am coughing. It wasn't an endless cough, just two times and I was in a mask. But he kicked me out of there with the wet and unfinished haircut and said that I can finish it at home. He was rude and told me that I must tell him when I came that I am coughing because it is the covid rule, so you can't come to any place if you're coughing and that I should know about this rule. I don't have a covid! What if someone's cough is allergic? They should stay home forever? But he charged me $65 for all that bad service. Now on the right side of my head hair is a half inch longer than on the left side and I have to make an appointment at another place to fix it. I feel like he poured on me a bucket of dirty water. I was crying when I sat in the car. It is so bad! I would like that he refund me $65. Businesses shouldn't treat customers in such way!
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    Customer Reviews

    1 Customer Reviews

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    Most Recent Customer Review

    Erin Marie D

    5 stars

    04/25/2023

    Personable, professional, immensely talented! Graeme is wonderful....and now my hair is, too. I can't recommend the Koala Hair Company highly enough. Make an appointment and go!

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