ComplaintsforRamada by Wyndham
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We were charged for a room that was a bait and switch. We were told they had a smoking room, traveled to get there, to find out they were a non-smoking facility. They said they were sorry that online they offer a smoking room, and would cancel the reservation at no charge. We were charged unfairly.Initial Complaint
09/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Monday, September 12th I checked into the Ramada Inn downtown Anchorage, AK. I reserved my stay using the hotels website and was charged a room fee of $661 for two nights. After entering my room, I was greeted with an extremely foul odor that was present even in the hallway. The hotel room was a suite and had baseboards molding, windows that could not be opened (sealed shut) so no ventilation could take place. Within five minutes of the stay I went back to the hotel desk to switch rooms due to the extensive odor. After receiving an additional key card for another much smaller room, I once again was greeted with a repugnant smell that could not be denied. Furthermore, this room had hardwood floors that would make any shoe stick to the surface. Upon further inspection, there was piles of cigarette ash under the bed and a thermostat that was completely broken. When trying to enter the bed to go to sleep, the sheets were stained brown, wrinkled, and with black hair inside the sheets. I returned to the front desk where I asked for a full refund from my stay as I could not stay a night, let alone two, in such a place. The front desk staff informed me that they would refund me but has yet to do so. They also told me to stand outside in the rain in order to wait for a taxi. I have contacted their hotel, their customer care, and their management with no refund after ten days following this stay. I have also disputed the charge with my bank and have yet to get it resolved. Yesterday I attempted for the third time to contact the hotel directly and they had their shuttle driver answering the phone for them instead of hotel staff. I am convinced this hotel does not manage or clean their hotel rooms. Further investigation on recent ****** reviews have all stated the same problem. This needs to be looked into immediately and an inspection by the city should take place.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.