ComplaintsforPacific Waste
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
My monthly **** with Pacific Waste is normally about $55 a month. The last **** I received was for $64.14. When I called to find out why my **** had increased by almost $10.00 with no prior notice, I was told that I still owe money from February 2022, however I paid that **** in full and have a receipt to prove it. I have asked several times to have this months **** adjusted to reflect the appropriate amount owed and that has yet to happen. My receipt from 02/2022 reflects that my **** for 02/01/2022-02/28/2022 was paid in full, but my April 2022 **** indicates that I owe $12.95 that is somehow a prorated charge for 02/25/2022-02/28/2022. This additional charge was not reflected in **** for March 2022, and it would have been had I only made a partial payment for February 2022. I am not going to make a partial payment on a **** that was already paid in full and do not want to have issues in future billing cycles because my **** from 04/2022 is shown as not paid in full.Business response
06/01/2022
Hello,
We have reviewed this complaint and so see the billing error in charging for February 25th - 28th as a prorated charge. When the services were reinstated in early March after January and February payments were made, instead of charging for March, we charged for a couple of day in February instead. As a result March services were never billed. We will credit the billing error for February charges as requested.
Thank you,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.