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          Alaska Communications has 1 locations, listed below.

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            Business ProfileAlaska Communications

            Internet Providers

            Contact Information

            600 Telephone Ave

            Anchorage, AK 99503-6010

            Visit Website
            (907) 563-8000

            Customer Reviews

            1.44/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            47 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Alaska Communications offers broadband and managed IT services.

            Products & Services

            Residential Home Internet, Residential Home Internet Bundle, Residential FiWi Internet, Residential Home Voice, Residential AKVoice, InternetNow, Residential Lifeline, Business Internet, Business Internet Plus, Dedicated Internet Access, Enhanced Ethernet Service, MPLS, Managed Wi-Fi

            Business Details

            Location of This Business
            600 Telephone Ave, Anchorage, AK 99503-6010
            BBB File Opened:
            1/1/1999
            Years in Business:
            25
            Business Started:
            8/31/1998
            Business Started Locally:
            8/31/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Ms. Amber Drake, Senior Manager
            Contact Information

            Customer Contact

            • Ms. Amber Drake, Senior Manager
            Additional Contact Information

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            47 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I've been having problems with ACS (Alaska Communications) my internet and Wi-Fi has been extremely slow since the end of April. I've called them around 10 times and have talked to at least 15 different people, I keep getting lied to and ignored.. My download speed is supposed to be 25 Mbps but I've been only getting between 1 and 3 Mbps. I've been trying to get them to come out and have it fixed for months now. They won't tell me what's going on or when or if they're going to come out and fix it. I asked to speak to a supervisor several times, but they won't let me speak to them. A couple times they said a supervisor would call me back, but of course they never did. I know what the problem is (no thanks to them) they're going to have to rewire everything and they don't want to do that (too much work and too expensive to them to want to do it). I personally don't think they give a **** about their customers. I want some answers from them and I want to get this fixed, ASAP!!!
            Read 46 More Complaints

            Customer Reviews

            16 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Grace P

            02/24/2024

            Like many of the reviews below the worst customer (lack) of support, ever. Numerous numbers that lead to the same ineffective on-line service that you do not get a resolution from. I've been without internet and a phone line now for 6 days. The customer support number was the cancel service line and there I got a human but still no support or resolution. What a joke for a company!!! Extremely, frustrated and disappointed by what once was a good, solid company before being sold and going down the tube. Will be changing companies once I get this situation resolved hopefully next week. I know people that know the President and maybe he can do something to resolve this matter. They definitely do not care on resolving problems for their customers.Don't waste your time with this company, it's lost its Alaskan way of getting things done and why it's still around is a puzzling question for me. **************
            Read 15 More Customer Reviews

            Local BBB

            BBB Great West + Pacific

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            BBB Reports On

            BBB reports on known marketplace practices.

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