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Business ProfileforChevrolet of South Anchorage
Current Alerts For This Business
On April 8, 2024, Better Business Bureau recognized a pattern of complaints from consumers regarding repair issues and service issues. Consumers allege the service department takes weeks and sometimes months to repair vehicles leaving customers without a replacement vehicle, vehicles are returned to consumers with the same issues that were supposed to be repaired, and in some cases, the vehicles are returned to customers with new problems to be fixed. Consumers also allege that when attempting to contact the service department, nobody answers or returns phone calls.
On April 9, 2024, and April 23, 2024, BBB notified Chevrolet of South Anchorage of the complaint pattern. To date, Chevrolet of South Anchorage has not responded to BBB’s request to address the pattern.
Additional business information
On April 9, 2024 and April 23, 2024, Better Business Bureau contacted Chevrolet of South Anchorage concerning advertising claims found on their website, https://www.anchoragechevrolet.com/. Specifically, BBB asked Chevrolet of South Anchorage to substantiate or modify the following claims:
- “We guarantee at the Chevrolet of South Anchorage Auto Repair Shop, you’ll receive an unparalleled experience backed by service guarantees you can trust.”
- “90% approval rate” for repair financing”
- “133 Google reviews 4.6”
- “Gm Certified Service Department”
BBB’s first basic principle of the code of advertising states that “the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.”
For additional information on BBB’s Code of Advertising, please visit https://www.bbb.org/code-of-advertising.
At-a-glance
Business Details
This is a multi-location business.
- Location of This Business
- 9100 Old Seward Hwy, Anchorage, AK 99515-2026
- BBB File Opened:
- 5/24/2002
- Years in Business:
- 20
- Business Started:
- 2/19/2004
- Business Started Locally:
- 2/19/2004
- Business Incorporated:
- 2/19/2004
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Lithia of South Central AK Inc
- Business Management
- Mr. Jamie Turner, Executive Manager / GM
- Mr. Bryan B De Boer, President
- Contact Information
Principal
- Mr. Jamie Turner, Executive Manager / GM
- Mr. Bryan B De Boer, President
Customer Contact
- Mr. Jamie Turner, Executive Manager / GM
- Additional Contact Information
Fax Numbers
- (907) 365-8668Other Fax
Phone Numbers
- (907) 885-0342Other Phone
- (907) 885-0344Other Phone
- (907) 365-8668
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
6 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Katrina C
02/13/2024
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