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Find a Location

Kendall Ford Anchorage has 1 locations, listed below.

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    Business ProfileforKendall Ford Anchorage

    New Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1950 Gambell St, Anchorage, AK 99501-5328
    BBB File Opened:
    12/8/2016
    Alternate Business Name
    • Kendall Lincoln of Anchorage
    Business Management
    • Mr. Andrew Brack, CFO
    Contact Information

    Principal

    • Mr. Andrew Brack, CFO
    Additional Contact Information

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Appointment was made for break inspection due to metal on metal noise coming from the front of the vehicle. I arrived at the shop, and upon meeting the employee who assisted throughout the day; made mention of the drivers side front rotor making a loud metal noise. I clarified I could hear it coming from the front left wheel. I was told the car will be break inspected, however they do not charge for break inspections at the place of business. I agreed to this. I wait, and get the news that the mechanic found that the noise was coming from the back rotors; due to being warped. The quote for the repair was $907.60. I was quite surprised the noise was coming from the back and even inquire about why? The response was due to heat the rotors can warp. I pay the $907.60 and take possession of my car. Not 5 minutes later the noise is back, so I drive back to the dealership and make them aware of the reoccurring issue. Nothing had been better either, it was the same noise and same intensity of metal on metal. They retake possession of the car, and pull the front rotors of the vehicle off, finding rust. I get a new quote for ******. I give confirmation to do the repairs. Both quotes I was charged an extra $50 in shop supplies as well. After waiting for the repairs I retake possession of the car, and the issue is fixed.... As I stated prior to giving possession in the beginning; the drivers side front wheel, is making noise. I just trusted the judgement of the dealership mechanic. Thank you.
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    Customer Reviews

    4 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Samuel T

    5 stars

    06/24/2024

    My wife and I are currently traveling through ****** from ***************, ********. We are a retired couple that is completing our dream bucket list to see ******. We had a major issue with our truck and wasnt sure if this was going to finish our travels.We came up the ***** Hwy and noticed when we arrived in ****** that we had an oil leak on our 2011 **** F350. As we traveled further into ******, the oil leak became serious due to the amount of fluid it was leaving on the ground. I went to Anchorage and stopped in unannounced and spoke with one of the service writers named ***. He spoke with his service manger and was able to start work that after noon. They had to overnight parts in and was able to fix my rear main engine seal and my transmission torque converter seal. Ive driven the truck over 1800 miles to include the ****** Hwy with no leaks. They fixed the job as needed the first time. This was done for a very reasonable price. We are very pleased with the dealership that we were considering on purchasing a new truck. I would highly recommend this dealership for any maintenance that your vehicle is in need off. Thank you Kendall **** and to your staff.

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