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ComplaintsforFashion Couture Boutique
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on May 26th though this persons website for a custom set of press on nails. I ordered 7 different sets of nails and paid $98.54. Their website states that orders are shipped out within 7-14 business days after an order is placed. I received an email stating that my order was Ready to Ship on June 13th but **** has not received my package. I have sent emails and message through their website about my order and had not gotten a response. Finally I sent out a message through instagram about my order on June 24th and they replied on June 25th asking for my order number so I gave it to them and they never opened my message again. They have been uploading photos and videos of other nail sets but I cant get a response from them. I just want the items that I paid for.Business response
07/27/2024
*** reached out to the customer and helped her out with her lost package, *** included a gift set to apologize for the inconvenience ??Customer response
07/27/2024
Better Business Bureau:
I have been in touch with the business owner and I am satisfied with the response and solution.
Sincerely,
*********************Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
Ordered 4 items shipping label was created on may 11th and **** is still awaiting item tried emailing contacting through website and no one responds.Business response
05/23/2024
I have my shipping and handling listed in my shop, she placed an order May 8, my processing times are 15 business days since what I sell is all handmade made to order products. I have been communicating with the customer. Not sure why she went and open a complaint. It hasnt even been my processing times yet.Customer response
06/11/2024
*** tried reasoning with her, its been well over the 15 days since *** made my purchase, she tried to mark it like it was shipped out may 11th but still has yet to update Im tired of trying with her at this point Messaged her with no reply Doesnt seem like a very professional place to make purchases or anything for that matter.
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Contact Information
Anchorage, AK 99515-1506
Business hours
Today,9:00 AM - 8:00 PM
MMonday | 9:00 AM - 8:00 PM |
---|---|
TTuesday | 9:00 AM - 8:00 PM |
WWednesday | 9:00 AM - 8:00 PM |
ThThursday | 9:00 AM - 8:00 PM |
FFriday | 9:00 AM - 8:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.