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ComplaintsforThe Hound Lounge LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To start, all employees are attacked and bitten by unmanageable dogs on a daily basis. The owner does not care and allows untrained and unvaccinated dogs into the facility every day. She is also almost never there and doesnt listen when her employees share their concerns with her. The employees are significantly under compensated for what they are put through every day. Employees are not given a schedule and, on the off chance they do, the schedule is changed constantly. Employees are guilted into coming in at weird hours and working ***** minute shifts. Owner does not require full vaccination records for animals which endangers the employees, customers, and animals. All in all, this business needs a major improvement.Business response
08/29/2021
This person is not a customer, has never used my services or been in my building. She has also never been employed by me.
All dogs are current on vaccines or the municipality could walk in and immediately shut my doors. There are two shifts, an 8 hour shift and a 5.5 hour shift. There are boarding shifts to care for the dogs staying over night that take less time but there is always things to clean/do to make their time there worth coming in.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.