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Find a Location

Alaska Denali Travel has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAlaska Denali Travel

    Tour Operators

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Alaska Denali Travel offers lodging, tours, sightseeing tours, and cruises.

    Business Details

    Location of This Business
    509 W 4th Ave, Anchorage, AK 99501
    BBB File Opened:
    9/11/2006
    Years in Business:
    27
    Business Started:
    3/1/1997
    Business Started Locally:
    2/24/2017
    Date of New Ownership:
    2/24/2017
    Business Incorporated:
    7/27/1995
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Denali Lodges
    • Denali Backcountry Lodge LLC
    • Alaskan Park Properites Inc
    • Alaska Denali Tours
    Business Management
    • Mr. Thomas McAleer, General Manager
    • Ms. Patty Sleight, Vice President
    • Ms. Beth Brandon, Director of Marketing
    Contact Information

    Principal

    • Mr. Thomas McAleer, General Manager

    Customer Contact

    • Ms. Beth Brandon, Director of Marketing
    Additional Contact Information

    Fax Numbers

    • (907) 376-1999
      Primary Fax

    Phone Numbers

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Joseph D

    1 star

    07/31/2024

    We were going to take a trip of our lifetime for our 54th wedding anniversary to Anchorage Ak.Our friend, ********************* an AK resident, booked our reservation for the train trip and overnight at *********************** at Denali. Due to our drs' advice because of a vascular problem we were forced to cancel. We are aware of the 35- day policy but due to these circumstances we have tried to reach out to Alaska Denali Railway have had no luck after emails and telephone calls . We are hoping you might be able to get ahold of someone there who might be able to help us. We feel that we had to cancel through no fault of our own. We feel an exception could be made and the $1540 could be returned. As we have stated it was to be the trip of a lifetime.Our Booking #: ARR670985 and date of purchase June 7, 2024. We called to cancel on July 18.Our trip was July 26, 2024.We appreciate anything you might be able to do for ******************************** *******, Mn

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