Business ProfileforHansen Transmission & Gear

My car was towed to the shop on 3/14 and I agreed to have partial work done until I could pay for the rest of the repairs. I had a death in the family and didn't follow up with them or call since all of the money was spent on the death. Since they determined I had abandoned my car they towed it to their yard that is fenced with locked gates. When we finally contacted them in May and paid for the work the car was towed back to our house and the tow truck driver found that while in the yard my passenger wheels/tires/bots had been stolen and there was damage to the passenger door. The shop didn't call or explain the damage. Later, when reporting my damage to insurance it was discovered that the transmission, torque converter, or exhaust assembly had been put in the car (keeping them out had been agreed upon) but they did not have permission to keep my property after the car was towed back to me. I returned to the shop today to retrieve all of my withheld parts and I inspected the fence around the yard. I discovered 3 human size holes in the chain link and multiple repairs to previous holes. One of the holes was clearly visible from the street. There was also a tarp on top of the barbed wire. Visual monitoring is conducted but not recorded and employee said he was aware of one of the holes. My car is likely totaled and the shop has assumed no responsibility for their negligent security due to lack of maintenance.