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ComplaintsforAlaska Vaca Rentals
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Booked room at this vacation rental through booking.com. Owner took prepayment for full amount of rental ($674) on the day of booking on 5/7/2023. The booking was for 5/8/2023 thru 5/12/2023 (3 nights). When we arrived on 5/8/2023, the owner took another payment of the full amount ($674).Both payments have been completed through my credit card company. I have the credit card statement which shows both charges made for a grand total of $1348 for a 3 night stay.I filed a complaint with Booking.com, but did not get any response from them.Customer response
08/04/2023
The business refunded the overcharge amount directly to the credit card used. This issue has been successfully resolved. Thanks to the BBB for assistance in this matter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.