ComplaintsforLeap Inc
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Complaint Details
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Initial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
LEAP PROGRAM- self enrolled. Been dealing with this program since Dec 2023. Been attending from Jan-sep 2024. Only had 3-4 1 hr groups left and was seeking guidance on how to schedule my exit exam.. After 3-4 times trying to get a breakdown of all my classes, homework, and attendance they were not able to get that info to me. Has missing information and was unwilling to sit down and review file with me. Stated they are unstaffed. After not sending me the homework and or notes after attending a group session I was then called and charged 50$ for the session but was unable to get notes or homework from them and then they stated I had missing homework and that they will be letting me go from the program due to being under staffed and that it wasnt a good if even after being in the program for 9 month already. Not court ordered, no insurance coverage.. paying out of pocket for the last 10 months.. since Dec 2023. This business will not respond to calls or emails appropriately and or in a timely manner with all the info requested due to being short staffed I feel as though due to not having the ideal insurance and or not court/CPS ordered to complete this program they are kicking me out to accommodate those who do have the ideal insurance, state funded and or ordered to attended this program The way they have completely dismissed me as a paying and active client for 10 months.. with only 3-4 classes remaining seems to be fraudulent
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.