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ComplaintsforMt McKinley Animal Hospital
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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was charged for services not rendered. I had a family emergency and couldnt make it to the appointment. I was a no show and understand being charged a partial fee for not being able to show, however it was the full cost with no services having been rendered which is illegal normally. I completely understand being charged a fee for being a no show, but the full cost is not alright. I tried rescheduling and working it out with them and they refused.Business response
03/27/2023
It is our hospital policy that all new clients must pre-pay their pet's first visit when the appointment is scheduled. Whether the appointment is scheduled over the phone or through our online booking service, the cost of the appointment is collected in order to reserve the appointment slot. We require a 24 hour notice to reschedule to appointment or to request a refund. When cancelations occur within hours of the appointment, we are unable to fill the appointment slot which affects both our doctors and other patients that are waiting a minimum of 1.5-2 weeks to get onto our schedule. At the time of booking, we inform clients of these policies. This policy had to be put into place due to the high volume of new clients that were not showing up for appointments and canceling within hours of the scheduled time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.