ComplaintsforJuneau Auto Mall

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The driver's side of my 2021 RAM TRX truck shattered November 19, 2023 during a cold snap at idle in a store parking lot. The rear defroster automatically turned on and it shattered. I contacted Juneau Auto Mall to have my warranty fix the window. I was told that my warranty doesn't cover it and to call claims. The rep at claims said that my window is covered by my warranty. I asked the rep to add that note to my account so that I can get it repaired. The rep ended up talking to Art who convinced the rep it is not covered. I paid for the window out of my pocket. ****** at Juneau Glass also mentioned my window should be covered under warranty as well as ************************* at State Farm, my insurance company. ****** even too video of him taking a hammer to the rest of my window to repair. I'm sure ****** would be happy to provide the video footage he took. I inquired with the ** at Juneau Auto Mall if my warranty would cover my window. He did not respond. I have had my vehicle under a year. I have GAP insurance, State Farm, and bought my vehicle under warranty. I would like my window (with an estimated total of $1550) to be paid for by Juneau Auto Mall and to be reimbursed my deductible ($500.00) I paid to Juneau Glass for it to be repaired, which was repaired12/27/24.

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new vehicle in July of 2023 and opted for the Factory extended warranty. The purchase was made completely over the phone and at my local bank. When I arrived to pick up the vehicle in Juneau the warranty was not what we talked about over the phone. The warranty was only ***** miles and not ****** miles. I was told at the time of pick up that ****** would mail me the paperwork for the warranty. After several months and no paperwork I reached out to ****** and they tell me there is no record of me purchasing a warranty. I send them my sales order and service agreement contract and they tell me its not legible ( last page of a carbon copy) I have spent several hours on the phone with ****** with them telling me they cant reach anyone at the dealership and I have called the dealership multiple times myself and have not been able to reach anyone.

  Customer response

  02/06/2024

  The company contacted me and set me the correct paperwork for the extended warranty. The case can be closed out showing that the company fulfilled it obligations properly.

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