ComplaintsforSteamway Restoration & Services Inc
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Complaint Details
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Initial Complaint
06/05/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I HAD A HOUSE FIRE ON 10/04/2023, STEAMWAY RESTORATION WAS TO CLEAN, REMEDIATE AND DEMO HOUSE TO BRING IT TO READINESS FOR RECONSTRUCTION. JOB WAS NOT COMPLETED. I PAID $40000.00 AS A DOWN PAYMENT, NOW HE IS REQUESTING FULL PAYMENT BASED ON ESTIMATES, ANOTHER $46524.42. I HAVE REPEATEDLY ASKED FOR AN INVOICE, NEVER RECIEVED. NOW HE HAS PUT A LIEN ON MY PROPERTY.Business response
06/14/2024
Good Afternoon,
Our letter is attached along with a few other attachments. All complaints have been answered in emails in the past 4 months. Sorry for any misunderstandings.
Thank you,
Steamway Restoration and Services, Inc.
Customer response
06/17/2024
Complaint: 21803261
I am rejecting this response because: The cleaning was not completed as was verbally stated to my contractor, many items were left behind, and no invoice has been submitted as yet. I have photos of the structure as they left it, showing soot and trash all over. Attached is my list of what some of the problems were with the services provided as they were left.
Sincerely,
***************************Business response
07/09/2024
Good Afternoon,
We have attached our letter of response to ************************* letter.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.