![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGlacier Bay Law
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Back in July 2023, I joined the debt settlement program with Glacier Bay Law. I met with a notary who was sent to my home to sign paperwork. Notary did not have knowledge on the program, but I was expected to sign all documents. I was told Id have a call with their attorney which never happened. An account is opened on your behalf which a specified amount is withdrawn from your checking account to pay any settlements and company fees. I did receive a call from a representative, *****************************, who is primarily who has been in contact with me regarding settlements. Every time there is a settlement with a creditor, I receive a call regarding settlement amounts. Call is recorded. First few accounts settled seemed fine until I got a call about the third account settlement. The amount of settlement was discussed and they ask if you want to proceed which I had said yes. Forward to now March 2024. I login to the account and notice that $100 has gone to the creditor over the last two months and more than $1200 to Glacier Bay Law for fees which includes retainer fees for an attorney Ive never spoken to. 94% of the payments made have gone toward fees. Upon asking for specific numbers, I was told $3450.75 is the fee charged for that specific settlement and that the settlement account in question will not be paid off until December 2026. That information was never discussed with me during the recorded settlement call. Had it been I would have declined that settlement offer. I feel as if specific information was deceitfully held from me and I was not given all information necessary to make an educated decision. They also do not inform you that you are responsible to pay taxes on all settlements amounts which does not take into account the settlement fees. I was told when signing up I can discontinue the program at any time. While attempting to do so, I was told I still owe $2250 of the settlement fee. Strategic Financial Solutions who Glacier Bay Law is contracted through is currently being sued by seven state attorney generals. As a consumer, I feel swindled, taken advantage of, and scammed.Customer response
03/13/2024
Good afternoon. I failed to mention that this complaint is regarding the office at
500 ***********************, Suite 4500, *******, ** 01915
Thank you.
Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a 3 day grace ****** to cancel this service still. I called today which was the 1st day after I signed with them. The representative I have been working with told me they were to send me paperwork via email to continue with cancellation. She told me I had to cancel with the customer service team and she was not able to do the cancellation. On the day of the transaction agreement, she told me I could just simply call her and cancel within the 3 day grace ******. I have not received anything via email. The notary that came on Monday told me she would scan my copies to my email Monday night (the night of the day she came). I called her today to remind her to send me my signed copies, still she has not. I feel very uncomfortable and betrayed. I have a very bad feeling about these people. They are not following through and I want to avoid having them ruin my credit even worse.I need them to cancel this service now.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.