ComplaintsforTanner's Fresh Fish Processing
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 31, 2024, I purchased 8 pounds of Giant ************************ Pieces. The order was delivered on time. The quality was seriously lacking. The crab was ****** salty, seemed quite old and past peak, and wasn't what I anticipated based on the solely 5 star reviews on their website. I believe the reviews are curated to only present 5 star reviews and not all reviews and are provided as a trick to induce customers to purchase a clearly inferior product. I reached out to the company to try and discuss and they have not responded. As I did a little more research, I learned that commonly their customer service department does not respond. I get it - caveat emptor - buyer beware. But trumpeting solely five star reviews is consumer fraud. You shouldn't be able to pick and choose your reviews.Initial Complaint
08/23/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Two packages of perishable fish originated from Tanners on 5/17/2021 to be delivered to our home in ************, ******** on 5/18/2021. One package arrived on 5/18/2021, while the other package ****** tracking ************) arrived 23 hours after the promised delivery time on 5/19/2021. ******************* at Tanner's was to file a refund request under the ***** Money Back Guarantee https://www.fedex.com/en-us/service-guide/money-back-guarantee.html. Tanners is now unresponsive regarding this matter.Desired resolution:If the claim was filed with ***** and an account credit received, Tanners to remit the full amount by check or credit card refund.If the claim was was denied by *****, written documentation from ***** detailing the reason for denial.If Tanner's neglected to file the claim, filed the claim incorrectly or the claim was denied because Tanner's account was in bad standing, a refund from Tanner's by check or credit card refund for $430 (delivery charge for package ************)
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.