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ComplaintsforMatanuska Valley Federal Credit Union
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Complaint Details
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Initial Complaint
11/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a ATV and they are putting it on my credit as a personal loan, before I got a loan from them I got a loan on a dirt bike and its saying its a auto loan. ATVs are legal to ride on the ride and can get them registered and insured. I cant get a personal loan now because its saying I have too manyInitial Complaint
05/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have an auto loan with Matanuska Valley FCU. The credit union on several occasions have made claims that I do not have insurance on the vehicle, and they add coverage for $3,944.00 and raise my payment from $818.41 to $1,273.60. Today I received in the mail for the SECOND TIME claiming that GEICO said I do not have insurance, and they state they are going to add coverage and tack on another $3,944 to my loan. I've had the same auto policy since 2016, with the same policy number. The policy renews AGAIN on 5/29/2022. I do not authorize Matanuska Valley FCU to ad insurance to my auto loan, and I WILL NOT pay for anything added. It is not my responsibility to provide proof of insurance every couple months because they do not know how to service an auto loan.Lastly if anything is added to my loan AGAIN, I will file a lawsuit against Matanuska Valley FCU to the attempted fraud.I've continued to have issues with this credit union. From rude branch manager cussing at me from their ******* location, to double holds being placed on deposits. I will not allow this to continue to happen.Initial Complaint
04/19/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Account number ******, ************ have not yet contacted an attorney however Matanuska Federal Credit Union is violating my rights.Matanuska Federal Credit violated the law because according to 15 U.S.C **** section 602 A. States that I have a right to privacy.15 U.S.C **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.I did not give anyone written instructions or permission to do so.15 U.S. Code ****c - Requirements relating to information contained in consumer reports. (a)Information excluded from consumer reports Except as authorized under subsection (b), no consumer reporting agency may make any consumer report containing any of the following items of information:(5) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.I believe Matanuska Federal Credit Union is practicing the tactic of illegal debt parking.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.